Actimize Support Engineer

hace 4 días

Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo

**About Sutherland Global**

Sutherland Global is a leading provider of business process outsourcing (BPO) services, helping clients across the globe to achieve their goals through our expertise in customer experience management.

**Our Job Opportunity**

We are seeking an experienced Actimize Support Engineer to join our team. As an Actimize Support Engineer, you will play a crucial role in ensuring the smooth operation of our sales and service performance management applications.

**Key Responsibilities:**

  • Prioritize, schedule, and administer all updates, upgrades, and major software releases in accordance with our company release policy and contractual terms governing release policy with customers.
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
  • Develop and document change requests capturing all customer requirements.
  • Perform hands-on fixes on the sales and service performance management applications, including installing and upgrading software, database exports, and configuring the systems and applications.
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard testing methodologies.
  • Identify and learn appropriate software applications used and supported by the Company.
  • Attend Customer workshops/reviews to provide Technical application advice and best practice guidance when required.

**Requirements:**

  • Excellent verbal and written communication skills in English.
  • At least 2 years in technical support facing customers and resolving issues.
  • Fast learner with ability to educate himself/herself on relevant technologies.
  • 2 years of experience with application development using Object-oriented programming, JAVA, Windows Forms, SQL.
  • Intimate knowledge of the customer's connected applications.
  • Excellent technical and analytical skills.
  • Technical development/debugging and diagnosis skills (e.g., coding, scripting, etc.).
  • Integration experience with desktop enterprise software applications.
  • Excellent organizational skills, ability to set own task lists and timelines.
  • Ability to work in a team.
  • Demonstrated interest and ability to communicate across technology and business boundaries.
  • Bachelor's degree in computer science (or equivalent).

**What We Offer:

  • Undefined term contract with great benefits (Premium healthcare, life insurance, internet bonus, sodexo bonus and much more)

**Estimated Salary: $60,000 - $80,000 per year

The salary range is based on the location of Bogota and the requirements of the job.

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