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Client Support Specialist

hace 1 mes

Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo
Job Title: Client Support Engineer

At Anthology Inc, we are seeking a highly skilled Client Support Engineer to join our team. As a key member of our Customer Support team, you will play a vital role in delivering exceptional technical support to our customers.

Job Summary:

We are looking for a talented Client Support Engineer to provide multi-level troubleshooting and technical support to our customers. You will work closely with our technical support team to resolve complex technical issues and collaborate with product development and implementation teams to resolve customer issues.

Key Responsibilities:
  • Provide multi-level troubleshooting and technical support to customers via phone and email
  • Work closely with technical support team to resolve complex technical issues
  • Collaborate with product development and implementation teams to resolve customer issues
  • Draft, review, and issue product bugs/fixes into the Knowledge Base Open Case
  • Represent the Customer Support department in product meetings and reviews
Requirements:
  • Familiarity with programming in an object-oriented language, preferably Java
  • Light experience with multiple computer operating systems like UNIX/Linux and Windows
  • Light experience configuring multi-node environments that run enterprise-level applications
  • Ability to configure and maintain a load balanced environment
  • Understanding of overall application server maintenance including operating system installs and upgrades
  • Familiarity with data structures and analysis and design of algorithms
  • Working knowledge of software engineering principles, database design, and web application development (preferably in Java/JEE)
  • Excellent analytical and problem-solving skills
  • Solid oral and written communication skills and ability to work well in a team environment
  • Fluency in written and spoken English at CEF B2 level or above
Preferred Qualifications:
  • Knowledge of data networking including routers, configuration, and operation
  • UNIX and Windows NT administration skills
  • Basic knowledge of web technologies like HTML, CSS, JavaScript, and HTTP
  • Knowledge of Struts, Tomcat, and Weblogic

We are an equal employment opportunity/affirmative action employer and consider qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.