Client Support Specialist

hace 2 meses

Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo
Job Title: Client Support Engineer

At Anthology Inc, we are seeking a highly skilled Client Support Engineer to join our team. As a key member of our Customer Support team, you will play a vital role in delivering exceptional technical support to our customers.

Job Summary:

We are looking for a talented Client Support Engineer to provide multi-level troubleshooting and technical support to our customers. You will work closely with our technical support team to resolve complex technical issues and collaborate with product development and implementation teams to resolve customer issues.

Key Responsibilities:
  • Provide multi-level troubleshooting and technical support to customers via phone and email
  • Work closely with technical support team to resolve complex technical issues
  • Collaborate with product development and implementation teams to resolve customer issues
  • Draft, review, and issue product bugs/fixes into the Knowledge Base Open Case
  • Represent the Customer Support department in product meetings and reviews
Requirements:
  • Familiarity with programming in an object-oriented language, preferably Java
  • Light experience with multiple computer operating systems like UNIX/Linux and Windows
  • Light experience configuring multi-node environments that run enterprise-level applications
  • Ability to configure and maintain a load balanced environment
  • Understanding of overall application server maintenance including operating system installs and upgrades
  • Familiarity with data structures and analysis and design of algorithms
  • Working knowledge of software engineering principles, database design, and web application development (preferably in Java/JEE)
  • Excellent analytical and problem-solving skills
  • Solid oral and written communication skills and ability to work well in a team environment
  • Fluency in written and spoken English at CEF B2 level or above
Preferred Qualifications:
  • Knowledge of data networking including routers, configuration, and operation
  • UNIX and Windows NT administration skills
  • Basic knowledge of web technologies like HTML, CSS, JavaScript, and HTTP
  • Knowledge of Struts, Tomcat, and Weblogic

We are an equal employment opportunity/affirmative action employer and consider qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

  • Account Acquisition Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Sirius Support A tiempo completo

    About Sirius SupportSirius Support is a leading provider of customer support services, offering flexible and remote work opportunities. Our organization is built on the principles of innovation, collaboration, and employee development.Estimated Salary: $45,000 - $65,000 per annumThis role offers a competitive salary, reflecting the importance of this...

  • IT Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    About the RoleWe are seeking an experienced IT Support Specialist to join our team at Endava. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients and ensuring that their applications run smoothly.This is a fantastic opportunity to work with cutting-edge technology and collaborate with a talented team...

  • Business Development Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Phoenix Support Services A tiempo completo

    Job OverviewWe are seeking a highly skilled Business Development Specialist to join our team at Phoenix Support Services. This is a full-time position that requires a high degree of consistent follow-up with potential clients, building relationships over time.Company OverviewAt Phoenix Support Services, we engage and delight our customers in the United...

  • Technical Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Convatec Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Convatec Inc. This role will play a critical part in delivering exceptional technical support and assistance to end-users across various business applications.

  • Technical Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completo

    Job OverviewSutherland is a leading global provider of business process and technology management services. As a Technical Support Specialist, you will be the technical contact for various large priority clients, providing expert support via phone, email, and web channels.

  • HR Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completo

    Are you passionate about delivering exceptional customer service and making a meaningful impact in an organization? We are seeking a highly skilled HR Support Specialist to join our team at Mastercard. In this role, you will be responsible for providing timely and effective support to employees across the globe, ensuring seamless day-to-day operations.We are...

  • Technical Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    We are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ.About the RoleAs a Technical Support Specialist, you will be responsible for providing enterprise-level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs.ResponsibilitiesResearch, diagnose,...

  • Desktop Support Specialist

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo

    About Sutherland GlobalSutherland Global is a leader in digital transformation, artificial intelligence, and cloud engineering. Our team of experts delivers cutting-edge solutions to businesses worldwide.Job OverviewWe are seeking an experienced Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for...

  • Customer Support Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

    We are seeking a skilled Customer Support Specialist to join our team at SupportYourApp. This role offers an exciting opportunity to provide exceptional technical assistance to clients worldwide.The ideal candidate will have excellent communication skills, both written and spoken, as well as experience in customer support. Analytical and research skills are...

  • Senior Software Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    Job OverviewIn this exciting role as a Senior Software Support Specialist at Endava, you will have the opportunity to work with a talented team of engineers to support and maintain cutting-edge software applications.

  • Global Technical Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job Title: Global Technical Support SpecialistThe NielsenIQ team is seeking a skilled Global Technical Support Specialist to join our dynamic organization. In this role, you will provide expert technical support to our clients across the globe, utilizing your exceptional problem-solving skills and in-depth knowledge of complex software systems.About...

  • IT Support Specialist

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia Gensler A tiempo completo

    Job SummaryGensler seeks a skilled IT Support Specialist to provide first-line response to end-user incidents and office operational requirements. The ideal candidate will have advanced knowledge of Microsoft O365 services, Power BI, and IT support in large dynamic environments.Key ResponsibilitiesProvide first-line technical support to end-users via service...

  • Lead Technical Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completo

    Seligo Tech, a leading fintech company, seeks an experienced Lead Technical Support Specialist to join its team. The ideal candidate will lead the L2 Technical Support and requirements team, drive business growth by delivering high-quality technical support services, and foster a culture of innovation and continuous improvement.About The Role

  • Administrative Support Specialist

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Administrative Support SpecialistDescription: As an Administrative Support Specialist at BruntWork, you will be responsible for managing expense tracking and reporting, handling email management and correspondence, and performing general administrative tasks to support business operations. You will also assist with data entry and management in...

  • Medical Office Support Specialist

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    Job OverviewThis is a remote Medical Office Support Specialist position.Salary$45,000 - $65,000 per year, depending on experience.Job DescriptionWe are seeking a highly organized and detail-oriented Medical Office Support Specialist to join our team. As a Medical Office Support Specialist, you will be responsible for providing exceptional support to our...

  • Customer Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    BruntWork is a dynamic food production and delivery company, offering an exciting opportunity for a Bilingual Customer Support Specialist to join our team.Job OverviewWe are seeking a highly skilled and experienced Bilingual Customer Support Specialist to provide exceptional customer service in both English and Spanish. As a key member of our customer...

  • Technical Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Symphonica A tiempo completo

    At Symphonica, we're seeking a talented Technical Support Specialist to join our team. This role is ideal for individuals with a passion for delivering exceptional customer support and staying up-to-date with the latest technologies. Job Summary:We're looking for a skilled Technical Support Specialist to provide top-notch support to our customers in the...

  • Technical Platform Support Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Red Hat Colombia S.A.S. A tiempo completo

    About the JobWe are seeking a skilled Technical Platform Support Specialist to join our team at Red Hat Colombia S.A.S. This is an excellent opportunity for a talented individual to contribute to the success of our organization by providing top-notch technical support and sustaining engineering services.

  • Multilingual Customer Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Sutherland Global Services Sgs A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Multilingual Customer Support Specialist to join our team at Sutherland Global Services Sgs. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients in the Banking Industry.

  • Administrative Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    The role of an Administrative Support Specialist at BruntWork is a unique opportunity to join our team as a key player in managing various administrative tasks. This position plays a vital part in ensuring the smooth operation of our business.We are seeking a highly organized and skilled individual with excellent communication skills to fill this role. As an...