Chief Operations Support Engineer

hace 3 días


Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo

Overview

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We are seeking a highly skilled Chief Operations Support Engineer to join our team at Endava Limited. Our company is dedicated to harnessing technology to drive meaningful change, and we are looking for someone who shares our passion for innovation and customer satisfaction.

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Salary and Benefits

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The estimated salary for this position is between $60,000 and $80,000 per year, depending on location and experience. Additionally, you will receive a comprehensive benefits package that includes health insurance, retirement savings, and paid time off.

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Job Description

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As a Chief Operations Support Engineer, you will be responsible for overseeing the lifecycle of software applications, including deployment, monitoring, maintenance, and optimization. Your primary goal will be to ensure that all requests, incidents, and queries are triaged in the Service Management tool within agreed SLAs. You will also be responsible for evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

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You will perform requirements analysis, document and communicate the results of your efforts, work closely with clients, technicians, and managerial staff, and ensure that solutions meet business needs and requirements. Additionally, you will perform user acceptance testing and have advanced English proficiency.

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Required Skills and Qualifications

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To be successful in this role, you will need to have basic scripting skills, proficiency in PowerShell, HTML, C#, BASH, CI/CD experience, familiarity with GitHub, TeamCity, and Octopus Deploy, runbook management experience, knowledge of DNS, DHCP, firewalls, and security devices. You should also have infrastructure troubleshooting skills, proficiency in Jira and ServiceNow for effective ticket management, and experience working with customers.

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A high level of English proficiency, as well as Portuguese language skills (>70% Level), is required. Knowledge of SQL and relational databases is also necessary, as is the ability to identify trends and use statistics to interpret data. Self-starter and driven individuals with curiosity and business acumen are ideal candidates for this position.

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Benefits

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We offer a range of benefits to support your professional and personal growth, including complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences, hybrid work and flexible working hours, employee assistance program, global internal wellbeing program, access to wellbeing apps, and global internal tech communities, hobby clubs and interest groups, inclusion and diversity programs, events and celebrations.

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Others

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In compliance with the Law 1581 of 2012, Endava S.A.S./Endava Colombia S.A.S. informs that by submitting your resume, you authorize us to process your personal information for the purpose of participating in recruitment processes. Your personal data will be stored on servers located outside the country and may be processed for the purpose of verifying compliance with requirements, executing interviews, and sending notifications related to recruitment processes.



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