Senior Technical Support Engineer

hace 1 mes


Bogotá, Bogotá D.E., Colombia Radware A tiempo completo
Job Description

The Senior Technical Support Engineer - Network Security Specialist at Radware is a critical role that requires exceptional technical expertise and analytical skills. As the highest level of support and lead technical escalation resource, you will be responsible for providing expert-level support to internal departments and resolving highly complex networking problems.

Key Responsibilities
  • Receive day-to-day instructions on outgoing cases and assignments, utilizing strong judgment to select the best methods and techniques to troubleshoot and resolve hardware and software issues.
  • Perform verification testing and recreate attempts on customer-reported potential defects or limitations, demonstrating a deep understanding of complex network environments.
  • Assist Tier 2 and Tier 3 support engineering teams in troubleshooting and resolving highly complex networking problems, working collaboratively to drive results.
  • Provide advanced configuration recommendations and assistance in customer deployments, ensuring seamless integration with existing infrastructure.
  • Analyze data traces and debug using protocol analyzers to identify anomalies and determine solutions, applying your knowledge of network protocols and security measures.
Requirements
  • Hands-on technical experience preferred with internetworking/data center operations, including WAN operations, network protocols, TCP/IP, OSI Model, UNIX or Linux operating systems, VMware or equivalent hypervisors, and network hardware.
  • Familiarity with public cloud setups, Azure, Amazon, Google, and proficiency with Windows OS and Linux.
  • Able to work under limited or little instruction on routine work, demonstrating independence and initiative.
  • Evidence of building strong internal/external relationships within a team environment, with excellent communication and interpersonal skills.
  • Analytical thinker with strong attention to detail, able to effectively relay technical information to internal customers of varying skill levels.
Salary Range:$120,000 - $160,000 per year

Estimated salary range based on industry standards and location. The actual salary may vary depending on factors such as location, experience, and performance.



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