IT Consultant Engineer for External and Internal Support

hace 4 días


Bogotá, Bogotá D.E., Colombia Aa Latina A tiempo completo

Aa Latina is seeking a skilled IT Consultant Engineer to provide expert support to external customers and internal teams. With approximately 80% of the time dedicated to supporting clients, you will be responsible for installation, configuration, and administration of our proprietary software, ensuring seamless operation, optimization, and security.

As an IT Consultant Engineer, you will provide timely, efficient, and professional support to external customers, documenting and reporting errors, bugs, or requests for new features to our head office. Your goal is to ensure effective communication and timely resolution of problems. You will also provide comprehensive guidance on software connectivity and troubleshooting, guaranteeing reliable, secure, and efficient access to information.

In addition to client-facing responsibilities, you will spend around 20% of your time providing internal support to the management team and employees. This includes external provider management, software installation and configuration, technical problem-solving related to computer systems, software, hardware, and networks, as well as supporting specific technology requirements of the management team.

This role requires strong technical expertise, excellent communication skills, and a deep understanding of web servers, project management, problem-solving, customer service, IT support, teamwork, and inventory management. If you have a passion for delivering exceptional technology solutions and are committed to exceeding customer expectations, we encourage you to apply.

We estimate the salary for this position to be between $60,000 - $90,000 per year, depending on qualifications and experience.

Key Responsibilities:

  • Installation, configuration, and administration of proprietary software
  • Providing support and assistance to external customers
  • Documenting and reporting errors, bugs, or feature requests
  • Providing comprehensive guidance on software connectivity and troubleshooting
  • Supporting internal teams with technical issues and software implementation

Requirements:

  • Minimum Education: University / Professional Career
  • Languages: English
  • Knowledge: Web Servers, Project Management, Problem Solving, Customer Service, IT Support, Teamwork, Inventory Management

If you're a motivated and detail-oriented IT professional looking for a challenging opportunity, please submit your application. We look forward to reviewing your qualifications.



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