Java Support Engineer

hace 2 meses


Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo
Job Opportunity:

We are seeking a reliable and detail-oriented Java Support Engineer to join our team at Sutherland Global.

This role involves providing technical support and resolving issues for our customers. The ideal candidate will have excellent communication skills, a fast learning ability, and experience with Java development and troubleshooting.

The successful candidate will also have a strong understanding of application development, object-oriented programming, and integration with desktop enterprise software applications.

Responsibilities:

  1. Prioritize and administer software updates, upgrades, and releases in accordance with our release policy.
  2. Document problem-solving processes, including successful and unsuccessful decisions, and actions taken.
  3. Develop and document change requests capturing customer requirements.
  4. Perform hands-on fixes on Sales and Service Performance Management applications.
  5. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
  6. Identify and learn relevant software applications used and supported by the company.
  7. Attend customer workshops/reviews to provide technical application advice and best practice guidance.

Requirements:

  • Excellent verbal and written communication skills in English.
  • At least 2 years of experience in technical support facing customers and resolving issues.
  • Fast learner with ability to educate herself/himself on relevant technologies.
  • 2 years of experience with application development using object-oriented programming, Java, Windows Forms, and SQL.
  • Intimate knowledge of the customer's connected applications.
  • Excellent technical and analytical skills.
  • Technical development/debugging and diagnosis skills.
  • Integration experience with desktop enterprise software applications.
  • Excellent organizational skills, ability to set own task lists and timelines.
  • Ability to work in a team.
  • Demonstrated interest and ability to communicate across technology and business boundaries.
  • Bachelor's degree in computer science (or equivalent).


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