IT Support Engineer
hace 20 horas
Endava Limited is a leading technology consulting company that helps clients harness the power of technology to drive meaningful change. We are seeking a highly skilled IT Support Engineer - Application Management to join our team.
About UsWe have been in business for over two decades, and during this time, we have built a reputation for delivering high-quality solutions that meet the needs of our clients. Our mission is to empower our people to become the best version of themselves, and we achieve this through a range of benefits that include competitive salary packages, share plans, and opportunities for career growth and development.
About the RoleThis role involves overseeing the lifecycle of software applications, including deployment, monitoring, maintenance, and optimization to ensure they meet business requirements and deliver value effectively. As an IT Support Engineer - Application Management at Endava, you will work with our teams to support our client operations and ensure all requests, incidents, and queries are triaged in Service Management tool within agreed SLAs.
Responsibilities- Ensure all requests, incidents, and queries are triaged in Service Management tool within agreed SLAs.
- Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
- Perform requirements analysis.
- Document and communicate the results of your efforts.
- Work closely with clients, technicians, and managerial staff.
- Ensure solutions meet business needs and requirements.
- Perform user acceptance testing.
We are seeking candidates with advanced English proficiency and the following technical knowledge requirements:
- Basic scripting skills: Proficiency in PowerShell, HTML, C#, BASH.
- CI/CD experience: Familiarity with GitHub, TeamCity, and Octopus Deploy.
- Runbook management: Experience in handling runbooks for Windows Server maintenance.
- Network protocols: Knowledge of DNS, DHCP, and Firewalls and security devices: Experience with firewall appliances and security measures.
- Infrastructure troubleshooting: Skills in troubleshooting switches and overall infrastructure.
- Ticket management: Proficiency in Jira and ServiceNow for effective ticket management.
We offer a range of benefits that include:
- Competitive salary package: £45,000 - £55,000 per annum.
- Share plan.
- Opportunities for career growth and development.
- Complex projects.
- Rotations.
- Internal tech communities.
- Training.
- Certifications.
- Coaching.
- Online learning platforms subscriptions.
- Pass-it-on sessions.
- Workshops.
- Conferences.
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