Technical Support Engineer for Software Solutions
hace 22 horas
We are seeking a skilled Technical Support Engineer to join our Services department. As a Technical Support Engineer, you will provide end-users with technical support for our Service and Sales Performance Management software solutions.
Responsibilities:- Investigate and resolve customer issues using product knowledge and troubleshooting skills.
- Document problem-solving processes, including successful and unsuccessful decisions made and actions taken.
- Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
- Develop and document change requests capturing all customer requirements.
- Prioritize, schedule, and administer updates, upgrades, and major software releases in accordance with company release policy and contractual terms.
- Perform hands-on fixes on sales and service performance management applications, including installing and upgrading software, database exports, and configuring systems and applications.
To be successful in this role, you will need:
- Advanced English level (B2 or higher)
- 2-3 years of work experience in database support, preferably Oracle
- Strong customer service orientation
- Ability to absorb new ideas and concepts quickly
- Good analytical and problem-solving abilities
- Strong written, mathematical, oral, interpersonal, and presentational skills
- Experience working in a team-oriented, collaborative environment
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Highly self-motivated and directed
Sutherland Global is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. We celebrate our diversity and promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
This is a Hybrid position in Bogotá, Colombia, with a salary range of $600-$800 USD per month, depending on qualifications and experience.
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