Windows Support Engineer

hace 3 días


Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completo

**Job Title:** Windows Support Engineer - Bilingual Technical Specialist

 

About the Role:

Sutherland is seeking an analytical and attentive professional to join our team as a Support Engineer. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical expertise in supporting NICE product/platforms remotely.

Key Responsibilities:

  • Manage NICE related issues and outages in a timely manner and enhance the client's ability to maintain the NICE system.
  • Assist with NICE projects, installations, and change management as required to support the customer's environment and infrastructure.
  • Work directly with client's System Engineers to support the NICE infrastructure across the customer's organization globally.
  • Provide L1/L2 support as required for the NICE product, and utilize, engage, and coordinate efforts with suppliers/other representatives as needed.
  • Document and maintain NICE system specifications (Site Documentation) across all sites.
  • Perform MAC (Move/Add/Change) jobs.
  • Engage and coordinate efforts with suppliers/other representatives as needed.
  • Provide basic application training and support to client's Engineers on the NICE applications as required.
  • Evaluate proactive Health Checks on a daily, weekly, and monthly basis.

Requirements:

  • Bachelor's degree in Computer Science, Electrical Engineering, or related technical field preferred.
  • Minimum 2-3 years of proven experience in Windows operating system troubleshooting and log analysis.
  • Fluent English language skills, both spoken and written.
  • Availability to work in a 24X7 operational support model, including weekend shifts.
  • Strong customer service orientation, with excellent communication and teamwork skills.
  • Ability to work independently with a strong sense of self-responsibility and accountability.

What We Offer:

A competitive salary of $60,000-$80,000 per annum, depending on location and experience.



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