Windows Support Engineer
hace 3 días
**Job Title:** Windows Support Engineer - Bilingual Technical Specialist
About the Role:
Sutherland is seeking an analytical and attentive professional to join our team as a Support Engineer. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical expertise in supporting NICE product/platforms remotely.
Key Responsibilities:
- Manage NICE related issues and outages in a timely manner and enhance the client's ability to maintain the NICE system.
- Assist with NICE projects, installations, and change management as required to support the customer's environment and infrastructure.
- Work directly with client's System Engineers to support the NICE infrastructure across the customer's organization globally.
- Provide L1/L2 support as required for the NICE product, and utilize, engage, and coordinate efforts with suppliers/other representatives as needed.
- Document and maintain NICE system specifications (Site Documentation) across all sites.
- Perform MAC (Move/Add/Change) jobs.
- Engage and coordinate efforts with suppliers/other representatives as needed.
- Provide basic application training and support to client's Engineers on the NICE applications as required.
- Evaluate proactive Health Checks on a daily, weekly, and monthly basis.
Requirements:
- Bachelor's degree in Computer Science, Electrical Engineering, or related technical field preferred.
- Minimum 2-3 years of proven experience in Windows operating system troubleshooting and log analysis.
- Fluent English language skills, both spoken and written.
- Availability to work in a 24X7 operational support model, including weekend shifts.
- Strong customer service orientation, with excellent communication and teamwork skills.
- Ability to work independently with a strong sense of self-responsibility and accountability.
What We Offer:
A competitive salary of $60,000-$80,000 per annum, depending on location and experience.
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