Patient Experience Ambassador
hace 1 mes
We're seeking a full-time Patient Concierge Representative at Third Way Health, Inc. to elevate the healthcare experience for thousands of patients in the US.
Job OverviewThis is an exciting opportunity to join our team and make a meaningful impact on patient care.
Salary and BenefitsThe estimated annual salary for this position is $62,000-$72,000 based on industry standards and location.
Key Responsibilities:- Take patient calls and assist with scheduling appointments, navigating intake, and addressing non-clinical concerns.
- Provide accurate and satisfactory answers to patients' queries and concerns.
- De-escalate situations involving dissatisfied patients by offering support and assistance.
- Contact patients to inform them about available test results or remind them about upcoming events in their care plan.
- Guide patients through navigating the practice website and/or troubleshooting the member/patient app.
- Help patients find the right care and specialists within our network.
- Review patient accounts and provide updates and information about billing and other account items.
- Collaborate with other concierge services professionals to enhance patient experience.
- Train new employees and inform them about our customer management policies.
- University degree.
- Strong communication skills, both written and verbal (candidates must be fluent in English and Spanish, C1 or above preferred).
- Great active listening skills.
- A patient and empathetic attitude.
- Strong time management and organizational skills.
- Adaptability and flexibility.
- Comfortable working in fast-paced environments.
- Excellent troubleshooting skills.
- Computer literacy (experience with Salesforce Health Cloud is a plus).
- Phone skills, including familiarity with complex or multi-line phone systems.
- Expertise in healthcare is a plus.
We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
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