Patient Experience Coordinator
hace 1 mes
About Third Way Health
We're a healthcare technology company that helps medical practices and organizations improve the patient experience while reducing administrative burden.
Our Mission:
We aim to enhance the patient journey with our leading technology platform and world-class services.
Job Overview:
We're seeking a full-time Concierge Care Specialist for the Medellin area. The ideal candidate will be passionate about helping patients with scheduling appointments, answering questions, and addressing non-clinical concerns.
Key Responsibilities:
- Take patient calls and schedule appointments, navigating intake processes.
- Provide accurate answers to patients' queries and concerns, ensuring timely resolution.
- De-escalate situations involving dissatisfied patients, offering empathetic support and assistance.
- Contact patients about available test results or upcoming events in their care plan.
- Guide patients through navigating the practice website and/or troubleshooting the member/patient app.
- Help patients find the right care and specialists within the practice network.
- Review patient accounts, providing updates and information about billing and other account items.
- Collaborate with other concierge services professionals to continuously improve the patient experience.
- Assist in training new employees and informing them about the company's customer management policies.
Required Skills and Qualifications:
- University degree.
- Strong communication, both written and verbal (candidates must be fluent in English and Spanish, C1 or above preferred).
- Patient and empathetic attitude.
- Strong time management and organizational skills.
- Adaptability and flexibility.
- Comfortable working in fast-paced environments.
- Computer literacy (experience with Salesforce Health Cloud is a plus).
- Phone skills, including familiarity with complex or multi-line phone systems.
Compensation and Benefits:
The estimated salary for this position is $45,000 - $55,000 per annum, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Why Work with Us?
Rippling is a dynamic and growing company that values innovation and teamwork. As a Concierge Care Specialist, you'll have the opportunity to make a meaningful impact on patients' lives and work with a talented team of professionals.
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