Patient Experience Coordinator

hace 1 mes


Medellín, Antioquia, Colombia Rippling A tiempo completo

About Third Way Health

We're a healthcare technology company that helps medical practices and organizations improve the patient experience while reducing administrative burden.

Our Mission:

We aim to enhance the patient journey with our leading technology platform and world-class services.

Job Overview:

We're seeking a full-time Concierge Care Specialist for the Medellin area. The ideal candidate will be passionate about helping patients with scheduling appointments, answering questions, and addressing non-clinical concerns.

Key Responsibilities:

  • Take patient calls and schedule appointments, navigating intake processes.
  • Provide accurate answers to patients' queries and concerns, ensuring timely resolution.
  • De-escalate situations involving dissatisfied patients, offering empathetic support and assistance.
  • Contact patients about available test results or upcoming events in their care plan.
  • Guide patients through navigating the practice website and/or troubleshooting the member/patient app.
  • Help patients find the right care and specialists within the practice network.
  • Review patient accounts, providing updates and information about billing and other account items.
  • Collaborate with other concierge services professionals to continuously improve the patient experience.
  • Assist in training new employees and informing them about the company's customer management policies.

Required Skills and Qualifications:

  • University degree.
  • Strong communication, both written and verbal (candidates must be fluent in English and Spanish, C1 or above preferred).
  • Patient and empathetic attitude.
  • Strong time management and organizational skills.
  • Adaptability and flexibility.
  • Comfortable working in fast-paced environments.
  • Computer literacy (experience with Salesforce Health Cloud is a plus).
  • Phone skills, including familiarity with complex or multi-line phone systems.

Compensation and Benefits:

The estimated salary for this position is $45,000 - $55,000 per annum, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Why Work with Us?

Rippling is a dynamic and growing company that values innovation and teamwork. As a Concierge Care Specialist, you'll have the opportunity to make a meaningful impact on patients' lives and work with a talented team of professionals.



  • Medellín, Antioquia, Colombia Third Way Health, Inc. A tiempo completo

    About Us: Third Way Health, Inc. helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology...


  • Medellín, Antioquia, Colombia Third Way Health, Inc. A tiempo completo

    We're seeking a full-time Patient Concierge Representative at Third Way Health, Inc. to elevate the healthcare experience for thousands of patients in the US.Job OverviewThis is an exciting opportunity to join our team and make a meaningful impact on patient care.Salary and BenefitsThe estimated annual salary for this position is $62,000-$72,000 based on...


  • Medellín, Antioquia, Colombia RVStaffing A tiempo completo

    Medical Coordinator SpecialistAt VIP Medical Group, we strive to provide exceptional care and compassion to our patients.About the RoleThis is an exciting opportunity for a Scheduling Coordinator to join our team. As a Medical Coordinator Specialist, you will be responsible for answering incoming new patient scheduling phone calls, verifying insurance, and...


  • Medellín, Antioquia, Colombia RVStaffing A tiempo completo

    At Premier Med Group, we are seeking a skilled and detail-oriented Healthcare Operations Coordinator to join our team in Medellín. This is a full-time position with a competitive salary of $45,000 - $55,000 per year, commensurate with experience.Job Description:The Healthcare Operations Coordinator will be responsible for coordinating and scheduling new...


  • Medellín, Antioquia, Colombia Rvstaffing A tiempo completo

    Rvstaffing, a dynamic and forward-thinking company in Medellin, is seeking a seasoned and results-driven Medical Care Coordinator to join Premier Med Group. We have partnered with one of New Jersey's top experts in vein and pain treatments who prioritizes delivering exceptional outcomes and creating a first-class experience.You will perform minimally...


  • Medellín, Antioquia, Colombia Rippling A tiempo completo

    About the Role: We are seeking a dedicated Patient Concierge Representative to join our Patient Concierge Team in Medellin. This is an excellent opportunity for individuals who are passionate about delivering exceptional patient experiences and are fluent in English and Spanish (C1 or above).Salary and Benefits: The successful candidate will receive a...

  • Clinical Care Coordinator

    hace 4 semanas


    Medellín, Antioquia, Colombia The Alvi Group A tiempo completo

    Job OverviewThe Alvi Group is seeking a highly skilled and compassionate Clinical Care Coordinator to join our team.We offer a competitive salary of $45,000 - $65,000 per year, depending on experience and qualifications.Responsibilities:Patient PreparationWe are looking for a detail-oriented individual who can ensure proper preparation for patient visits,...


  • Medellín, Antioquia, Colombia The Intern Group A tiempo completo

    About The Intern GroupWe inspire individuals to believe in and challenge themselves, discover their passions, and realize their true potential. Our mission is to welcome over 10,000 participants to our programs annually by 2030.Job OverviewThis full-time Experience Coordinator role offers an incredible opportunity to make a meaningful impact on the lives of...


  • Medellín, Antioquia, Colombia Third Way Health, Inc. A tiempo completo

    About Third Way Health, Inc.We are a leading technology platform and services provider dedicated to enhancing the patient experience in medical practices and healthcare organizations across the United States. Our mission is to support physicians and help patients from all backgrounds achieve a better healthcare experience.Salary and BenefitsThe selected...


  • Medellín, Antioquia, Colombia Rippling A tiempo completo

    At Third Way Health, we're dedicated to revolutionizing the patient experience in the US healthcare sector. Our mission is to empower medical practices and healthcare organizations with innovative technology and exceptional services, enabling them to provide world-class care while reducing administrative burdens.About the Role:We're seeking a full-time...


  • Medellín, Antioquia, Colombia The Intern Group A tiempo completo

    At The Intern Group, we believe in unlocking human potential. Our mission is to empower individuals to pursue their passions and realize their dreams. We're on a journey to create a world where everyone can achieve their goals. To achieve this, we're looking for an experienced Experience Coordinator and Cultural Ambassador to join our team in Medellín,...


  • Medellín, Antioquia, Colombia Third Way Health, Inc. A tiempo completo

    Third Way Health, Inc. helps medical practices across the United States enhance patient experiences while reducing administrative burdens on practice owners. We empower practices to improve patient engagement by providing a leading patient engagement platform and a world-class team of service representatives.About the RoleThis position is crucial in shaping...


  • Medellín, Antioquia, Colombia The Intern Group A tiempo completo

    At The Intern Group, we are passionate about empowering individuals to achieve their dreams and make a meaningful impact in the world. As an Experience Coordinator Lead, you will play a crucial role in shaping unforgettable experiences for interns in Medellín, Colombia, and beyond.About the RoleThis full-time position offers an incredible opportunity to...


  • Medellín, Antioquia, Colombia Rvstaffing A tiempo completo

    VIP Medical Group is a leading expert in vein disease and pain management. We are looking for Scheduling Coordinators to help us deliver exceptional patient care and achieve sales targets.What You'll DoAnswer incoming new patient scheduling phone calls, verify insurance, and schedule appointments on provider calendars.Obtain notes and imaging for New...

  • Event Coordinator

    hace 4 semanas


    Medellín, Antioquia, Colombia Neostella A tiempo completo

    About NeostellaWe take a customer-centric approach and leverage cutting-edge technologies to deliver tailored solutions that meet the unique needs of our clients' businesses.Event Coordinator RoleWe are seeking an experienced Event Coordinator who will play a pivotal role in planning, coordinating, and executing trade shows, user conferences, and field...


  • Medellín, Antioquia, Colombia Rws Group A tiempo completo

    About Rws GroupRws Group is a dynamic and growing organization seeking a highly skilled Executive Support Coordinator to join our team in Medellin.Salary Range:The estimated salary for this role is $40,000 - $55,000 per year, depending on experience.Job DescriptionThis part-time position requires dedication to support daily operations from our office in...


  • Medellín, Antioquia, Colombia AgileEngine A tiempo completo

    Talent Operations Coordinator Job DescriptionWe are seeking a highly organized and communicative Talent Operations Coordinator to join our team in Bogota and Medellin. This is an exciting opportunity for a motivated individual to work with a dynamic company, creating award-winning custom software solutions.About the RoleSupport Software Engineers in finding...


  • Medellín, Antioquia, Colombia Politecnicointernacional A tiempo completo

    **Job Title:** Logistics Heavy Haul CoordinatorAre you looking for a challenging role in logistics? Do you have experience with heavy load transportation?We are seeking a skilled Logistics Heavy Haul Coordinator to oversee the transportation process of oversized and heavy loads. Your responsibilities will include planning and managing transport routes,...


  • Medellín, Antioquia, Colombia Erika4Travel A tiempo completo

    Unlock a Fulfilling Career as a Travel Planning AssistantErika4Travel is seeking a skilled Travel Planning Assistant to join our team. As a key member of our travel group, you will play a vital role in creating unforgettable travel experiences for our clients.About Us: We are an award-winning travel company dedicated to providing exceptional travel services....


  • Medellín, Antioquia, Colombia TransPerfect A tiempo completo

    Financial Transaction CoordinatorManage financial transactions effectively, ensuring timely and accurate processing of invoices and payments.Verify and process invoices, guaranteeing timely payment receiptCommunicate with clients and internal teams to resolve discrepanciesMaintain accurate records, identifying areas for improvementAbout Our OrganizationWe...