Patient Experience Coordinator
hace 2 días
About Third Way Health
We're a healthcare technology company that helps medical practices and organizations improve the patient experience while reducing administrative burden.
Our Mission:
We aim to enhance the patient journey with our leading technology platform and world-class services.
Job Overview:
We're seeking a full-time Concierge Care Specialist for the Medellin area. The ideal candidate will be passionate about helping patients with scheduling appointments, answering questions, and addressing non-clinical concerns.
Key Responsibilities:
- Take patient calls and schedule appointments, navigating intake processes.
- Provide accurate answers to patients' queries and concerns, ensuring timely resolution.
- De-escalate situations involving dissatisfied patients, offering empathetic support and assistance.
- Contact patients about available test results or upcoming events in their care plan.
- Guide patients through navigating the practice website and/or troubleshooting the member/patient app.
- Help patients find the right care and specialists within the practice network.
- Review patient accounts, providing updates and information about billing and other account items.
- Collaborate with other concierge services professionals to continuously improve the patient experience.
- Assist in training new employees and informing them about the company's customer management policies.
Required Skills and Qualifications:
- University degree.
- Strong communication, both written and verbal (candidates must be fluent in English and Spanish, C1 or above preferred).
- Patient and empathetic attitude.
- Strong time management and organizational skills.
- Adaptability and flexibility.
- Comfortable working in fast-paced environments.
- Computer literacy (experience with Salesforce Health Cloud is a plus).
- Phone skills, including familiarity with complex or multi-line phone systems.
Compensation and Benefits:
The estimated salary for this position is $45,000 - $55,000 per annum, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Why Work with Us?
Rippling is a dynamic and growing company that values innovation and teamwork. As a Concierge Care Specialist, you'll have the opportunity to make a meaningful impact on patients' lives and work with a talented team of professionals.
-
Patient Experience Coordinator
hace 4 semanas
Medellín, Antioquia, Colombia Rippling A tiempo completoAbout Third Way HealthWe're a healthcare technology company that helps medical practices and healthcare organizations improve the patient experience while reducing administrative burden. Our mission is to support physicians and help patients from all backgrounds have a better healthcare experience.Job Summary:We're seeking a full-time Patient Experience...
-
Patient Experience Coordinator
hace 4 semanas
Medellín, Antioquia, Colombia Rippling A tiempo completoAbout Third Way HealthWe're a leading technology platform and services provider helping medical practices and healthcare organizations improve patient experience while reducing administrative burden. Our passion is to support physicians and help patients from all backgrounds have a better healthcare experience.About the PositionWe're seeking a full-time...
-
Patient Experience Coordinator
hace 1 semana
Medellín, Antioquia, Colombia Rippling A tiempo completoThird Way Health enables healthcare organizations to enhance patient experience with a leading technology platform and world-class services, reducing administrative burden on practice owners and management.About the Position:We are seeking a full-time Patient Concierge Representative for our Patient Concierge Team in the Medellin area. As a member of our...
-
Patient Experience Specialist
hace 2 semanas
Medellín, Antioquia, Colombia Third Way Health, Inc. A tiempo completoAbout Third Way HealthThird Way Health, Inc. aims to revolutionize the patient experience in the US healthcare system by providing cutting-edge technology and exceptional services to medical practices and healthcare organizations.Job Title: Patient Concierge RepresentativeWe're seeking a full-time Patient Concierge Representative to join our Patient...
-
Patient Experience Ambassador
hace 2 días
Medellín, Antioquia, Colombia Third Way Health, Inc. A tiempo completoWe're seeking a full-time Patient Concierge Representative at Third Way Health, Inc. to elevate the healthcare experience for thousands of patients in the US.Job OverviewThis is an exciting opportunity to join our team and make a meaningful impact on patient care.Salary and BenefitsThe estimated annual salary for this position is $62,000-$72,000 based on...
-
Medellín, Antioquia, Colombia Mach Eight A tiempo completoWorking as a Virtual Patient Care Coordinator at Mach Eight, you will be part of a team dedicated to delivering high-quality physiotherapy services to patients. This exciting role offers a unique opportunity to work with a dynamic company and contribute to the growth and success of our team.As a Virtual Patient Care Coordinator, your primary responsibility...
-
Medical Coordinator Specialist
hace 2 días
Medellín, Antioquia, Colombia RVStaffing A tiempo completoMedical Coordinator SpecialistAt VIP Medical Group, we strive to provide exceptional care and compassion to our patients.About the RoleThis is an exciting opportunity for a Scheduling Coordinator to join our team. As a Medical Coordinator Specialist, you will be responsible for answering incoming new patient scheduling phone calls, verifying insurance, and...
-
Medellín, Antioquia, Colombia Mach Eight A tiempo completoAre you interested in a career that combines healthcare and technology?Our company is seeking a Virtual Patient Care Coordinator to assist our patients in navigating the American healthcare system.This role involves answering phone calls, text messages, and virtual video calls to provide patients with information about physiotherapy, schedule appointments,...
-
Experience Coordinator
hace 2 semanas
Medellín, Antioquia, Colombia The Intern Group A tiempo completoExperience CoordinatorAt The Intern Group, we believe in the power of potential. Our purpose is to inspire and encourage individuals to believe in and challenge themselves, discover their passions, and realize their true potential.We are on a mission to make a bold vision a reality: a world where all individuals can achieve their dreams. As an Experience...
-
Medical Authorization Coordinator
hace 3 semanas
Medellín, Antioquia, Colombia RVStaffing A tiempo completoMedical Authorization CoordinatorWe are seeking an experienced Medical Authorization Coordinator to join our team at RedValley. As a Medical Authorization Coordinator, you will be responsible for obtaining pre-certifications and pre-authorizations for procedures and medications, scheduling appointments for outpatient testing with other providers,...
-
Customer Experience Coordinator
hace 3 semanas
Medellín, Antioquia, Colombia Superstaff A tiempo completoAbout SuperstaffWe're a dynamic team on the hunt for a seasoned professional to join our ranks as a Customer Experience Coordinator. This is a fantastic opportunity for someone who thrives in fast-paced environments, is passionate about delivering top-notch service, and has a knack for solving problems on the fly.Job OverviewAs a Customer Experience...
-
Healthcare Navigator
hace 2 semanas
Medellín, Antioquia, Colombia RVStaffing A tiempo completoJob SummaryRVStaffing is seeking a skilled Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a vital role in ensuring the smooth delivery of patient care services.Key ResponsibilitiesAssess patient needs and develop personalized care plans.Coordinate patient care services, including scheduling appointments and...
-
Healthcare Virtual Care Coordinator
hace 2 días
Medellín, Antioquia, Colombia Mach Eight A tiempo completoJob SummaryWe are seeking a highly skilled and motivated Healthcare Virtual Care Coordinator to join our team at Mach Eight. As a key member of our virtual care team, you will play a crucial role in delivering exceptional patient care and support.About the RoleThe ideal candidate will have 1-2 years of experience as a healthcare provider, a Bachelor's...
-
Healthcare Navigator
hace 1 mes
Medellín, Antioquia, Colombia RVStaffing A tiempo completoJob SummaryWe are seeking a skilled Patient Care Coordinator to join our team at RVStaffing. As a Patient Care Coordinator, you will play a vital role in ensuring the smooth delivery of healthcare services to our patients.Key ResponsibilitiesRegister patients accurately and efficiently, including verifying insurance information.Apply knowledge of funding...
-
Healthcare Experience Enhancement Specialist
hace 6 días
Medellín, Antioquia, Colombia Third Way Health, Inc. A tiempo completoAbout Third Way Health, Inc.We are a leading healthcare technology platform provider dedicated to enhancing the patient experience in the US. Our mission is to support physicians and improve the overall healthcare experience for patients from all backgrounds.Job Summary:We are seeking a full-time Healthcare Experience Enhancement Specialist for our Patient...
-
Experience Coordinator and Cultural Ambassador
hace 6 días
Medellín, Antioquia, Colombia The Intern Group A tiempo completoAt The Intern Group, we believe in unlocking human potential. Our mission is to empower individuals to pursue their passions and realize their dreams. We're on a journey to create a world where everyone can achieve their goals. To achieve this, we're looking for an experienced Experience Coordinator and Cultural Ambassador to join our team in Medellín,...
-
Healthcare Experience Design Director
hace 1 semana
Medellín, Antioquia, Colombia Third Way Health, Inc. A tiempo completoUnlock Patient Access and SatisfactionWe are seeking an experienced Healthcare Experience Design Director to join our team at Third Way Health, Inc.About UsThird Way Health helps medical practices across the United States improve the patient experience while reducing the administrative burden on practice owners.We enable practices to enhance the experience...
-
Medical Support Coordinator
hace 1 semana
Medellín, Antioquia, Colombia RVStaffing A tiempo completoVIP Medical Group, a leading provider of pain management and vascular procedures, is seeking a skilled Scheduling Coordinators to support our team.We specialize in delivering exceptional patient care and compassion. Our ideal candidate is a goal-oriented individual with a deep understanding of customer service best practices, able to contribute to...
-
Medellín, Antioquia, Colombia Https:Mipleo.Com.CoSitemap A tiempo completoJob Overview: At Mipleo, we are seeking a highly skilled and detail-oriented Customer Experience Support Specialist And Program Coordinator to join our team. Job Type: This is a full-time position.Estimated Salary: The estimated salary for this role is between $40,000 and $60,000 annually, depending on experience and qualifications.Job Description: Mipleo is...
-
Account Coordinator
hace 4 semanas
Medellín, Antioquia, Colombia NeoWork A tiempo completoAccount CoordinatorNeoWork is seeking a highly organized and detail-oriented Account Coordinator to support our team in delivering exceptional customer service and maintaining strong relationships with clients.As an Account Coordinator, you will play a vital role in assisting the account management team with client onboarding, managing client accounts, and...