Medical Experience Liaison
hace 3 semanas
About the Role: We are seeking a dedicated Patient Concierge Representative to join our Patient Concierge Team in Medellin. This is an excellent opportunity for individuals who are passionate about delivering exceptional patient experiences and are fluent in English and Spanish (C1 or above).
Salary and Benefits: The successful candidate will receive a competitive salary of 3,400,000 COP, plus a bonus of 250,000 COP. This is a full-time position with an indefinite contract.
Responsibilities: As a Patient Concierge Representative, you will be responsible for taking patient calls, scheduling appointments, navigating intake, and providing accurate and satisfactory answers to patients' queries and concerns. You will also de-escalate situations involving dissatisfied patients, offer patient assistance and support, contact patients about available test results or upcoming events in their care plan, guide patients through the practice website and/or troubleshoot the member/patient app, help patients find the right care and specialists within the practice network, review patient accounts, provide updates and information about billing and other account items, and collaborate with other concierge services professionals to improve patient experience.
Requirements: To be successful in this role, you must have a university degree, strong communication skills (written and verbal), a patient and empathetic attitude, strong time management and organizational skills, adaptability and flexibility, and computer literacy (experience with Salesforce Health Cloud is a plus). Phone skills, including familiarity with complex or multi-line phone systems, are also essential.
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