Healthcare Experience Coordinator
hace 2 días
About Us: Third Way Health, Inc. helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world-class services.
Position Overview
We are seeking a full-time Healthcare Experience Coordinator for our Patient Concierge Team in the Medellin area. As part of our team, you will have the chance to help us improve the healthcare experience in the US for thousands of patients.
About You
Ideal candidates are passionate about helping patients with scheduling appointments, answering questions, and addressing any non-clinical concerns.
Responsibilities
- Take patient calls and assist with scheduling appointments, navigating intake, etc.
- Provide accurate and satisfactory answers to patients' queries and concerns.
- De-escalate situations involving dissatisfied patients, offering patient assistance and support.
- Contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit).
- Guide patients through navigating the practice website and/or troubleshooting the member/patient app.
- Help patients find the right care and specialists within the practice network.
- Review patient accounts, providing updates and information about billing and other account items.
- Collaborate with other concierge services professionals to improve patient experience.
- Help train new employees and inform them about the company's customer management policies.
Requirements
To be successful in this role, you must have:
- A university degree.
- Strong communication skills, both written and verbal. Fluency in English and Spanish is required.
- Great active listening skills.
- A patient and empathetic attitude.
- Strong time management and organizational skills.
- Adaptability and flexibility.
- Comfortable working in fast-paced environments.
- Excellent troubleshooting skills.
- Computer literacy (experience with Salesforce Health Cloud is a plus).
- Phone skills, including familiarity with complex or multi-line phone systems.
- Expertise in healthcare is a plus.
What We Offer
Salary: $3000 COP per month, plus bonus opportunities.
Location
The position is based in Medellin, Colombia.
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