Experience Coordinator and Cultural Ambassador

hace 6 días

Medellín, Antioquia, Colombia The Intern Group A tiempo completo

At The Intern Group, we believe in unlocking human potential. Our mission is to empower individuals to pursue their passions and realize their dreams. We're on a journey to create a world where everyone can achieve their goals. To achieve this, we're looking for an experienced Experience Coordinator and Cultural Ambassador to join our team in Medellín, Colombia.

About the Role

This full-time role offers an incredible opportunity to make a meaningful impact on the lives of international interns by creating a vibrant and supportive program. You'll design and lead community-focused activities to immerse interns in the city's rich culture, provide essential support during their stay, and assist in resolving any challenges they may face. Additionally, you will support our Virtual Internship Program by organizing interactive online events, discussions, and networking sessions that foster connection and professional growth.

Your contributions will drive both personal and professional development for participants, embodying our commitment to global connection, cultural discovery, and transformative growth. If you're a community builder passionate about cross-cultural exchange, join us to help shape unforgettable experiences for interns in Medellín and beyond.

Key Responsibilities
  • Plan, organize, and host cultural, professional, and social events for interns in Medellín to foster a welcoming and connected community.
  • Build engagement among virtual interns by coordinating online events, managing WhatsApp group interactions, and facilitating networking and collaborative sessions.
  • Evaluate and improve customer satisfaction by taking accountability for our Global Customer Net Promoter Score across both in-person and virtual programs.
  • Serve as the primary contact for intern support, addressing questions, handling feedback, and fostering a positive, inclusive environment.
  • Provide timely and efficient inbox management to support program participants.
  • Develop and maintain a dynamic event calendar that aligns with interns' interests and goals, offering both in-person and virtual activities.
  • Oversee onboarding for new participants and manage their pre-internship experience.
  • Assist the lead coordinator with administrative and logistical tasks to streamline operations and continually elevate the intern experience.
Requirements and Qualifications

To be successful in this role, you'll need:

  • Community-Driven: Passionate about creating meaningful experiences that foster connection and cultural exchange.
  • Hands-On Event Coordinator: Skilled at balancing organizational tasks with active event coordination and participant engagement.
  • Adaptable and Proactive: Resourceful and quick to respond in dynamic, multicultural environments.
  • Cultural Familiarity: Knowledgeable about Medellín's cultural landscape, enhancing the local experience for participants.
  • Event Coordination Experience: Proven ability to organize both in-person and virtual events tailored to diverse participant interests.
  • Bilingual Communication: Fluent in English and Spanish, with strong verbal and written communication skills.
  • Interpersonal Skills: Outgoing, positive, and skilled at making people feel welcomed and connected.
  • Cultural Awareness: Open to diverse perspectives, promoting an inclusive environment.
  • Proactive Problem Solver: Adept at quickly addressing participant questions and concerns.
  • Complaint Resolution: Skilled in resolving participant issues with empathy, ensuring a positive outcome for interns and the organization.
  • Customer Service Mindset: Dedicated to enhancing participant satisfaction and engagement.
  • Organizational Skills: Efficient in managing multiple tasks, ensuring smooth program operations from event planning to logistics.
Benefits and Perks

We offer a competitive salary range of $**40,000 - $60,000 per year**, based on location, plus additional benefits, including:

  • Generous global PTO policy.
  • Continuous learning opportunities.
  • Access to the Career Advancement Training course and the Keynote Speaker Series.
  • The incredible opportunity to meet new people and network with professionals from all around the world.
About Us

The Intern Group is a mission-driven organization focused on helping individuals achieve their dreams. We're passionate about empowering people to grow professionally and personally, and we're committed to making a positive impact on the world. If you share our values and are excited about this opportunity, please submit your application, including a brief cover letter and your resume/CV.

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