Customer Experience Ambassador

hace 1 mes


Medellín, Antioquia, Colombia Sana Commerce A tiempo completo
Transform Your Career
We're a dynamic and innovative company that's revolutionizing the e-learning landscape. Our award-winning authoring tool is a game-changer, embraced by 50,000+ innovators in over 150 countries, including giants like Kellogg's, T-Mobile, and Walmart.

About Us
We thrive on challenges, own our successes, deliver excellence, and indulge in experimentation. With five core locations worldwide, we're growing quickly and believe that our success comes from our people.

The Role
We're seeking a skilled CUSTOMER EXPERIENCE AMBASSADOR who will play a crucial role in delivering exceptional customer experiences. As a key member of our Customer Support team, you'll work closely with our Head of Customer Support to ensure our users receive top-notch support, especially as they build incredible e-learning content.

Your Key Responsibilities:
  • Engage with customers through multiple channels (chats, emails, and calls)
  • Share best practices and recommendations to enhance user experience
  • Register customer responses, complaints, and remarks, and handle requests for assistance
  • Collaborate cross-functionally with other teams (sales, development, marketing, and testers) to drive business growth
  • Contribute to overall improvement of internal processes and be the voice of customers in our team
  • Achieve minimum successful indicators for our KPIs
  • Strive to keep our customers satisfied

Requirements:
  • Bachelor's degree or higher
  • 1-2 years of experience in a similar role
  • Strong command of the English language, both in written and verbal communication skills
  • Customer-centric with a clear ambition to help
  • Strong communication skills, able to listen actively to what customers need and communicate clearly
  • General computer skills and knowledge of online software products and services (SaaS)
  • Positive and passionate attitude towards responsibilities
  • Polite, diligent, and a team player
  • Ability to handle multiple tasks simultaneously and stress resistance

What We Offer:
  • A competitive salary of $65,000 per year
  • A dynamic and fast-growing start-up environment where you can make an impact from day one
  • Working in an international team, surrounded by passionate and dedicated colleagues
  • Possibility to further grow within the company, as new opportunities are unfolding quickly due to our rapid growth

Diversity & Inclusion:
We're an international company that welcomes people with diverse backgrounds. Our diversity empowers us to innovate, build deeper connections, and help all of us become better. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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