Salesforce Business Analyst
hace 2 meses
At Third Way Health, we're committed to enhancing the patient experience while reducing administrative burdens on medical practice owners. Our team uses a leading patient engagement platform and a world-class team of service representatives to deliver exceptional care. We're seeking a full-time Salesforce Analyst to join our team in Medellín, Colombia. The ideal candidate will have experience in Salesforce administration, data analysis, and process improvement. Key responsibilities include analyzing and interpreting data from Salesforce and related third-party systems, designing and implementing solutions to improve our product, and providing support to the patient care team. The ability to work independently and as part of a team, with strong collaboration skills, is essential.
Key Responsibilities- Analyze and interpret data from Salesforce and related third-party source systems to identify trends and opportunities for improvement
- Collaborate with the product and patient care teams to understand their needs and develop solutions to improve processes
- Design and implement data analysis workflows and reports
- Provide training and support to patient care team members to ensure they are able to effectively use Salesforce
- Develop and maintain documentation on Salesforce processes, procedures, and configurations
- Monitor and maintain data quality in Salesforce, ensuring accuracy and completeness
- Work across functions to integrate Salesforce with other systems and tools
- Stay up-to-date on Salesforce updates and new features and provide recommendations for implementation
- Bachelor's degree in Computer Science, Information Systems, or related field
- Minimum of 1 year of experience as a Salesforce Administrator or Analyst
- Foundational knowledge of Salesforce configuration, customization, and administration
- Strong analytical skills, with the ability to analyze and interpret data to make informed decisions
- Excellent communication skills, with the ability to communicate complex technical information to non-technical stakeholders
- Ability to work independently and as part of a team, with strong collaboration skills
- Strong communication, both written and verbal (candidates must be fluent in English)
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