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Technical Support Specialist for IT Services
hace 2 meses
Company Overview:
At Coupa Software, we are dedicated to empowering our clients to maximize their potential while promoting positive impact through collaborative innovation. Our ethos is rooted in the belief that together, we can achieve more.
Position Summary:
The IT Help Desk Specialist plays a crucial role in providing first-level technical support to our users. This position requires a proactive approach to problem-solving and a commitment to delivering exceptional service.
Key Responsibilities:
- Provide IT Level 1 Service Desk support during US business hours.
- Participate in weekend service desk coverage on a rotational basis.
- Deliver end-user training and instructional support.
- Respond promptly to user inquiries as the first point of contact.
- Identify and implement corrective actions for technical issues.
- Escalate security concerns in accordance with company protocols.
- Take ownership of issues, ensuring follow-up and resolution.
- Monitor, analyze, and troubleshoot technical problems proactively.
- Conduct quality assurance checks as needed.
- Establish and nurture relationships with vendors.
Qualifications:
- 3-5 years of total experience, with a minimum of 2 years in hands-on IT roles.
- A Bachelor's degree in a relevant field or equivalent experience is preferred.
- Proficiency in MAC OSX and Windows desktop operating systems, particularly Windows 10.
- Experience with Microsoft Office 365 applications, including Outlook, Word, Excel, and PowerPoint.
- Familiarity with Google Apps such as Gmail and Google Drive.
- Knowledge of remote access technologies, including VPN and ZOOM.
- Experience with backup technologies like Carbonite and Google Drive.
- Basic understanding of networking concepts (TCP/IP, DNS, routing, subnetting).
- Additional experience with tools such as Coupa, OKTA, Intune, JAMF, Jira/Confluence, and AWS is advantageous.
- Ability to perform well under pressure in a fast-paced environment.
- Self-motivated individual with a strong initiative.
- Excellent communication and support skills, with a resourceful approach to troubleshooting.
Commitment to Diversity:
Coupa Software is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences.
