Technical Support Specialist

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo
Job Summary

Quorum Software is seeking a highly skilled Technical Support Specialist to join our team in Bogota, Colombia. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring their software applications are running smoothly and efficiently.

Key Responsibilities
  • Provide Energy Components (EC) Level 2 Application Software Support and be responsible for Incident, Service Request, Change, and Problem Management.
  • Diagnose, troubleshoot, solve code errors, and fix bug issues within the software applications within SLAs.
  • Participate in the configuration, enhancement, and testing phases associated with software changes.
  • Understand and assess customer's reported issues to determine prioritization.
  • Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions.
  • Implement and support of master data management solutions.
  • Responsible to integrate the technical knowledge and business understanding to consult and provide solution to customer.
  • Manage and ensure documentation of assigned incidents, including internal and external communications.
  • Provide mentoring and technical knowledge sharing to junior team members.
  • Work closely with Continuous Service Manager for process improvement and delivering high-quality standards & products.
  • Maintain strong adherence to Service Level Agreements.
  • Ability to work effectively with global cross-functional teams.
  • Responsible for periodic after hours on call support for critical issues.
  • Ensure successful completion of personal and team deliverables.
  • And other duties as assigned.

Requirements
  • Candidate must possess at least a bachelor's degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalent.
  • At least 3 year(s) of working experience in delivering solution support or solution implementation is required for this position.
  • Good technical skills in software technologies such as Java, Oracle PL/SQL within Linux and Windows environment.
  • Strong technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within the software applications.
  • Good experience in writing monitoring and automation scripts using Perl or Shell.
  • Good technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within the software applications within SLAs.
  • Experienced in Datacenter & Cloud Infrastructure services (i.e., AWS and Azure) would be added advantage.
  • Experienced in the ITIL Concepts of IT Service Management and how it applies to IT Customer Support, Ticket Resolutions and Escalations.
  • Experienced in using IT Service Management Tools (Salesforce, ServiceNOW, JIRA, ADO, etc)) to manage Customer Service Management engagements.
  • Proficient in Microsoft Office products.
  • Good analytical, problem-solving skills to resolve issues as well as providing short-term and long-term solutions.
  • Candidates with experience in Oil and Gas industry and/or hydrocarbon accounting are encouraged to apply.
  • Strong proficiency in writing and verbal communication to stakeholders in English.
  • Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations.
  • A team player and enjoy working in a multi-cultural environment.
  • Fluent in English, both written and verbal.

Additional Details
  • Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver's License Verification and Passport/ID validation.
  • Visa Sponsorship: Employment eligibility to work with Quorum Software in Colombia is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.
  • Current professional card or registration in Colombia (if applicable): The successful candidate will be required to present their professional card or registration information if the role is deemed to be regulated.
  • Onboarding Medical: The successful candidate will be required to undergo an onboarding medical examination prior to commencement of employment, in accordance with Colombian legislation.

Quorum Software is an Equal Opportunity Employer

  • Technical Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and collaborating with internal stakeholders to ensure...

  • Technical Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Quorum Software. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring their issues are resolved promptly and efficiently.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

    Technical Support SpecialistAre you passionate about technology and customer support? We're looking for a skilled Java developer to join our team as a Technical Support Specialist.As a Technical Support Specialist, you will be responsible for providing L2 support to customers, diagnosing and resolving complex technical issues, and developing and maintaining...

  • Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Technical Support SpecialistBrunswick is looking for a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our IT infrastructure.Key Responsibilities:Provide first-line technical support and troubleshooting for Windows OS,...

  • Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, troubleshooting and resolving technical issues, and collaborating with internal teams to ensure seamless onboarding of new customers.Key...

  • Technical Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia CommScope A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at CommScope. As a Technical Support Specialist, you will be responsible for providing technical support to customers, troubleshooting complex technical issues, and collaborating with internal engineering teams to resolve customer issues.Key Responsibilities:Provide...

  • Technical Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

    Technical Support SpecialistAre you passionate about technology and customer support? We're looking for a skilled Java developer to join our team as a Technical Support Specialist. In this role, you'll provide L2 support to customers, diagnosing and resolving complex technical issues. You'll also develop and maintain backend systems using Java/Spring Boot...

  • Technical Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring they receive the best possible experience with our innovative NIQ Activate product.Key ResponsibilitiesProvide technical...

  • Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Radware A tiempo completo

    Technical Support Specialist    Radware is a leading provider of cyber security and application delivery solutions. We are seeking a Technical Support Specialist to support our customers by providing effective technical support and ensuring the success of our organization.    As a Technical Support Specialist, you will support Radware products...

  • Technical Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Quorum Business Solutions A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Quorum Software. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, troubleshooting and resolving technical issues, and collaborating with cross-functional teams to deliver high-quality solutions.Key...

  • Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Activate Talent A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our post-sales team at Activate Talent.As a Technical Support Specialist, you will play a vital role in collaborating closely with engineering, sales, customer success, and directly with customers to resolve technical challenges.Key ResponsibilitiesProvide first-line support...

  • Technical Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ. As a key member of our global support team, you will provide technical support to our customers, troubleshoot and resolve technical issues, and collaborate with internal stakeholders to ensure seamless onboarding of new customers.Key ResponsibilitiesProvide...

  • Technical Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job SummaryWe are seeking a skilled Technical Support Specialist to provide high-quality technical support to our customers. The ideal candidate will have a strong background in troubleshooting and problem-solving, as well as excellent communication skills.Key Responsibilities:Provide technical support to customers via a support ticketing system within...

  • Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team in the Latin America region. As a Technical Support Specialist, you will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product. Your primary responsibility will be to troubleshoot and resolve customer...

  • Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

    Unlock Your Potential as a Technical Support SpecialistAre you passionate about tech and problem-solving? Join us as a Technical Support Specialist at SupportYourApp, a global leader in premium outsourced customer support.Key Responsibilities:Provide L2 support to customers, diagnosing and resolving complex technical issues.Develop and maintain backend...

  • Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    Job DescriptionAs a Technical Support Specialist at NielsenIQ, you will play a critical role in providing exceptional customer service and support to our clients. Your goal will be to deliver timely and effective solutions to technical issues, ensuring our customers can achieve their business objectives.Key ResponsibilitiesProvide enterprise-level technical...

  • Technical Platform Support Specialist

    hace 17 horas

    Bogotá, Bogotá D.E., Colombia Red Hat Colombia S.A.S. A tiempo completo

    About the JobWe are seeking a skilled Technical Platform Support Specialist to join our team at Red Hat Colombia S.A.S. This is an excellent opportunity for a talented individual to contribute to the success of our organization by providing top-notch technical support and sustaining engineering services.

  • Technical Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Job SummaryAs a Technical Support Specialist at ScotiaBank, you will be responsible for providing technical support to our customers and ensuring the security and integrity of our information systems. You will be the primary point of contact for all technical issues and will work closely with our development team to resolve any technical problems that may...

  • Technical Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    We are looking for a highly skilled Technical Support Specialist to provide enterprise-level technical support to our customers and prospects via a support ticketing system and within SLAs. The ideal candidate will have strong troubleshooting and problem-solving skills, be highly detail-oriented, and possess excellent written and verbal communication...

  • Senior Technical Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

    About the RoleWe are seeking a highly skilled and dedicated Senior Technical Support Specialist to join our team at SupportYourApp.This is an exceptional opportunity for a technical professional to work with clients from over 30 countries, speaking more than 60 languages, and contributing to the success of our premium outsourced customer support services.