Technical Support Specialist
hace 7 días
Are you passionate about technology and customer support? We're looking for a skilled Java developer to join our team as a Technical Support Specialist.
As a Technical Support Specialist, you will be responsible for providing L2 support to customers, diagnosing and resolving complex technical issues, and developing and maintaining backend systems using Java/Spring Boot and MongoDB.
Key responsibilities:
- Provide L2 support to customers
- Diagnose and resolve complex technical issues
- Develop and maintain backend systems using Java/Spring Boot and MongoDB
- Gather data to ensure the required technical info is collected to resolve even more complex tickets
- Ensure customers' satisfaction with any interaction
Requirements:
- Excellent English communication skills (at least C1 for both spoken and written)
- 2+ years experience in back-end software development
- Proficiency in Java/Spring Boot and MongoDB
- Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
What we offer:
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
Join our team and be part of a dynamic and growing company that values its employees and provides opportunities for growth and development.
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