Technical Support Specialist

hace 7 días


Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo
Technical Support Specialist

Are you passionate about technology and customer support? We're looking for a skilled Java developer to join our team as a Technical Support Specialist.

As a Technical Support Specialist, you will be responsible for providing L2 support to customers, diagnosing and resolving complex technical issues, and developing and maintaining backend systems using Java/Spring Boot and MongoDB.

Key responsibilities:

  • Provide L2 support to customers
  • Diagnose and resolve complex technical issues
  • Develop and maintain backend systems using Java/Spring Boot and MongoDB
  • Gather data to ensure the required technical info is collected to resolve even more complex tickets
  • Ensure customers' satisfaction with any interaction

Requirements:

  • Excellent English communication skills (at least C1 for both spoken and written)
  • 2+ years experience in back-end software development
  • Proficiency in Java/Spring Boot and MongoDB
  • Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering

What we offer:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends

Join our team and be part of a dynamic and growing company that values its employees and provides opportunities for growth and development.



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