Second Line IT Support Specialist

hace 1 mes

Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo
Job Title: 2nd Line Service Desk Analyst

This is a remote position.

IT Support Specialist (Level 2) - Managed Service Provider Industry

Schedule:

  • Full-time, shift-based (8 AM to 5 PM or 9 AM to 6 PM Monday to Friday)

Client Timezone: UK Time (GMT/BST)

Client Overview

Be part of a forward-thinking UK-based Managed Service Provider (MSP) that's setting new standards in IT support across multiple industries. With a diverse portfolio of 120+ clients ranging from recruitment agencies to educational institutions, this company is at the cutting edge of both cloud and on-premises technologies. As they expand their reach into government contracts, you'll play a crucial role in shaping the future of IT services for a wide range of organizations.

Job Description

Take your IT career to new heights as a Second Line IT Support Specialist in this dynamic MSP environment. This role offers a unique opportunity to tackle complex technical challenges across a diverse range of client setups, from cloud-based infrastructures to specialized on-premises solutions. You'll be at the forefront of maintaining and optimizing critical IT systems for businesses in various sectors, including finance and recruitment. If you're ready to dive deep into advanced troubleshooting, system configurations, and cloud migrations, this position provides an excellent platform to showcase your expertise and drive your professional growth.

Responsibilities
  • Lead the charge in resolving complex technical issues escalated from our first-line support team
  • Architect and manage sophisticated Microsoft 365 environments, including advanced configurations and integrations
  • Spearhead the deployment and maintenance of Intune for streamlined client device management
  • Provide expert support for on-premises server environments, particularly for our finance and accounting clients
  • Drive cloud migration projects, ensuring smooth transitions and optimized performance
  • Collaborate with our elite internal projects team to tackle the most challenging technical issues
  • Shape the future of our services by developing best practices and comprehensive technical documentation
Requirements
  • 3-5 years of proven IT support experience, with at least 2 years in a second-line or similar advanced role
  • Advanced mastery of Microsoft 365 suite, including Azure AD and cutting-edge security features
  • Extensive hands-on experience with Intune for complex deployments and configurations
  • Strong background in on-premises server technologies, especially in finance/accounting environments
  • Working knowledge of Google Workspace and ability to compare features with Microsoft 365
  • Proficiency with Zoho CRM or similar advanced ticketing systems
  • Exceptional problem-solving skills and ability to thrive under pressure
  • Flexibility to work UK business hours (8 AM to 6 PM) on a shift basis
  • Passion for contributing to the company's technical strategy and service improvement initiatives

  • Second Line IT Support Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job OverviewBruntWork is seeking a highly skilled Second Line IT Support Specialist to join our dynamic team. As a key member of our technical support team, you will be responsible for resolving complex technical issues escalated from our first-line support team, architecting and managing sophisticated Microsoft 365 environments, and driving cloud migration...

  • IT Support Professional

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Second Line Service Desk AnalystAbout the Role:We are seeking an experienced IT Support Specialist to join our team at BruntWork. As a Second-Line IT Support Specialist, you will be responsible for resolving complex technical issues escalated from our first-line support team. You will architect and manage sophisticated Microsoft 365 environments,...

  • IT Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Gensler A tiempo completo

    Job SummaryGensler seeks a skilled IT Support Specialist to provide first-line response to end-user incidents and office operational requirements. The ideal candidate will have advanced knowledge of Microsoft O365 services, Power BI, and IT support in large dynamic environments.Key ResponsibilitiesProvide first-line technical support to end-users via service...

  • IT Support Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Bilingual IT Support SpecialistWe are seeking a highly skilled and bilingual IT Support Specialist to join our team at BruntWork. As a key member of our IT department, you will be responsible for providing top-notch technical support and troubleshooting for our organization's IT infrastructure, with a focus on Windows, Microsoft 365, SharePoint,...

  • IT Support Specialist

    hace 24 horas

    Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    About the RoleWe are seeking an experienced IT Support Specialist to join our team at Endava. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients and ensuring that their applications run smoothly.This is a fantastic opportunity to work with cutting-edge technology and collaborate with a talented team...

  • IT Support Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Bilingual IT Support SpecialistThis is a remote position that requires a dedicated and skilled IT professional to provide full-time support for our organization's IT infrastructure.Key Responsibilities:Provide first-line support and troubleshooting for Windows OS, Microsoft 365 applications, SharePoint, and Teams in both English and Spanish.Manage...

  • IT Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Kaplan International Languages A tiempo completo

    About the JobWe are looking for a highly motivated and experienced IT Service Desk Technician to join our dynamic and international business setting. As a key member of our global IT team, you will be responsible for resolving IT issues of varying complexities across a range of IT systems for onsite staff as well as domestic and international remote...

  • IT Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Hire Horatio Cx A tiempo completo

    Job DescriptionWe are seeking a highly skilled IT Support Specialist to join our team at Hire Horatio Cx.About the RoleThe IT Support Specialist will provide technical assistance and support to end-users regarding computer systems, hardware, software, and common network-related issues. This role is crucial in ensuring the smooth operation of computer systems...

  • IT Support Specialist

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

    Coupa Software is a leading provider of spend management solutions, empowering businesses to optimize their procurement processes and achieve greater efficiency. As an IT Help Desk Specialist at Coupa, you will play a critical role in ensuring the smooth operation of our technology infrastructure.Job SummaryWe are seeking an experienced IT professional to...

  • IT Support Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Kaplan International Languages A tiempo completo

    Job Title: Technical Service Desk TechnicianWe are seeking a highly motivated and experienced IT Support Specialist to join our dynamic and international business setting. As a Technical Service Desk Technician, you will be responsible for resolving IT issues of varying complexities across a range of IT systems for onsite staff as well as domestic and...

  • Advanced IT Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job OverviewJob Title: 2nd Line Service Desk AnalystCompany: BruntWorkJob Type: Full-timeLocation: RemoteJob Category: Information TechnologyExperience: 3-5 yearsEducation: Bachelor's degree in Computer Science or related fieldBruntWork is seeking a highly skilled 2nd Line Service Desk Analyst to join our team. As a key member of our IT support team, you...

  • IT Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia WIZELINE A tiempo completo

    About the RoleWe are seeking a skilled IT Support Specialist to join our team at Wizeline. As an IT Support Specialist, you will be responsible for providing day-to-day helpdesk support to our colleagues, ensuring they can work seamlessly with minimal interruption.Key ResponsibilitiesParticipate in the design and implementation of processes, tools, and...

  • IT Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia WIZELINE A tiempo completo

    About the RoleWe are seeking a skilled IT Support Specialist to join our team at Wizeline. As an IT Support Specialist, you will be responsible for providing day-to-day helpdesk support to our colleagues, ensuring they can work seamlessly with minimal interruption.Key ResponsibilitiesParticipate in the design and implementation of processes, tools, and...

  • IT Support Specialist

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo

    Job OverviewSutherland Global is seeking a highly skilled IT Support Specialist to join our team. This role involves providing technical support for Service and Sales Performance Management software solutions.

  • IT Support Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Gensler A tiempo completo

    About the RoleGensler is seeking a highly skilled IT Support Technician to join our team. As a key member of our IT department, you will provide first-line response to end-user incidents and ensure seamless support for our employees.Key ResponsibilitiesProvide technical support for desktops, laptops, printers, and serversAssist with troubleshooting and...

  • IT Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Gensler A tiempo completo

    We're seeking an IT Support Specialist to join our technology infrastructure team at Gensler. The successful candidate will have a minimum of 5 years of experience in IT technical support and customer service, with a background in architecture or engineering preferred.This role demands advanced knowledge of Microsoft O365 services, Power BI, PC, laptop,...

  • IT Helpdesk Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia WIZELINE A tiempo completo

    At Wizeline, we are seeking an IT Helpdesk Support Specialist to join our team. As an IT Helpdesk Support Specialist, you will provide day-to-day helpdesk support to our colleagues, delivering, maintaining, and improving our IT operations to ensure seamless work with minimal interruption.Key Responsibilities:Participate in the design and implementation of...

  • Technical Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Technical Support SpecialistBrunswick is looking for a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our IT infrastructure.Key Responsibilities:Provide first-line technical support and troubleshooting for Windows OS,...

  • Coupa Software IT Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

    Job DescriptionCoupa Software IT Support Specialist**About the Role**We are seeking a skilled IT Support Specialist to join our team at Coupa Software. As a key member of our IT department, you will be responsible for providing technical support to our customers, ensuring their satisfaction with our products and services.**Responsibilities**- Provide...

  • IT Support Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

    About CoupaCoupa is a leading provider of spend management solutions, dedicated to helping businesses unlock their full potential. Our mission is to make customers successful, focused on delivering results through innovation, and striving for excellence in a collaborative environment.Job SummaryWe are seeking an IT Help Desk Specialist to join our team. As a...