IT Support Specialist
hace 4 semanas
Coupa is a leading provider of spend management solutions, dedicated to helping businesses unlock their full potential. Our mission is to empower customers to do well and do good, anchored in our shared belief that we are smarter together.
Job SummaryWe are seeking a highly skilled IT Help Desk Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their success and satisfaction.
Responsibilities- Provide technical support to customers via phone, email, and chat
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge of Coupa's products and services
- Stay up-to-date with industry trends and best practices
- 3-5 years of experience in IT support or a related field
- Strong technical skills, including knowledge of Windows, macOS, and networking fundamentals
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Coupa is committed to providing a collaborative and inclusive work environment, with opportunities for growth and development. We offer a competitive salary, comprehensive benefits package, and a chance to work with a talented team of professionals.
Join us in our mission to empower businesses to do well and do good.
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