Customer Care Technical Specialist

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Thales A tiempo completo
Customer Care Technical Specialist - IT Support

Are you passionate about delivering exceptional technical support and ensuring seamless IT operations?



About Thales

At Thales, we're a global leader in digital security, where our talented individuals architect identity management and data protection solutions that shape the world's digital landscape.



Our cutting-edge technologies and services empower businesses and governments to trust the billions of digital interactions they have with people.



From secure financial transactions to energy efficiency and countless other use cases, our innovative solutions make a real difference in people's lives.



What You'll Do

As a Customer Care Technical Specialist, you'll join our team in delivering top-notch technical support for our clients. Your key responsibilities will include:




  • Incident Management: Providing timely and effective resolution for tier II application support incidents, ensuring minimal disruption to our clients' operations.
  • Problem Resolution: Collaborating with cross-functional teams to identify, analyze, and resolve complex technical issues.
  • Change Management: Assisting in the planning, testing, and implementation of changes to our IT systems.
  • Escalation and Assistance: Serving as a single point of contact for escalated issues and providing expert guidance to internal teams.


What We're Looking For

We're seeking an exceptional technical specialist with a strong background in IT support, ideally with 3+ years of experience in managing tier II incidents.



You'll need a degree in Computer Science, Electronics Engineering, Telecommunications Engineering, or a related field, as well as:




  • Fluency in Spanish and English (B2 level)
  • IT knowledge of operating systems, databases, and web services configuration


We're an equal opportunities employer and value diversity in our workplace. If you're passionate about delivering exceptional technical support and are eager to grow with a global leader in digital security, we'd love to hear from you



Please note that Colombian citizenship or a valid work permit is required for this role. We also require the ability to perform on-call shifts and travel internationally within Latam if needed.



Estimated salary for this position is $850,000 - $1,100,000 COP per year, depending on your qualifications and experience.



About the Role

This is a hybrid role, with the primary work location in Bogotá, Colombia. You'll have the opportunity to work closely with our cross-functional teams and contribute to the success of our clients.



How to Apply

If you're excited about this opportunity, please submit your application with your resume and a cover letter highlighting your relevant experience and qualifications.



We look forward to welcoming you to our team



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