Sap Se Technical Service Manager Role

hace 12 horas

Bogotá, Bogotá D.E., Colombia Sap Se A tiempo completo

Job Overview

As a Technical Service Manager at Sap Se, you will be responsible for delivering high-quality technical managed services to Rise with Sap customers in their S/4HANA Private Cloud adoption journey.

Key Responsibilities:

  • Serve as the primary contact for private cloud customers for technical delivery topics, technology discussions, and other contractual entitlements for technical components as per contract.
  • Be the technical landscape owner and lead technical delivery and management of system landscape as a representative of Sap Se Enterprise Cloud Services.
  • Accountability as the single orchestrator for End2End delivery from Sap Se Enterprise Cloud Services.
  • Introduce technical managed services scope, roles, and responsibilities as part of customer onboarding to establish and strengthen the partnership.
  • Develop strategic technical engagement via service planning with clients by acting as a trusted advisor to establish a focus on core services delivered.
  • Proactive management of operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
  • Act as a trusted technical advisor in safeguarding and sharing the innovation roadmap with the customer.
  • Maintain close collaboration with EcS (Enterprise Cloud Services) Technical Operations to drive operational topics including ticket handling.
  • Establish good relationships with all customer-facing roles in Sap to provide One Sap experience.
  • Be part of the Sap overall governance model set up for each customer.
  • Active internal and external stakeholder management.
  • Proactively add value to customer (business) through aligning Vat (virtual account team) initiatives.
  • Guide customers on key topics like Business Continuity, Security & Compliance.
  • Maintain customer satisfaction through proactive issue mitigation and escalation management.
  • Support customer critical situations and de-escalations.
  • Protect EcS revenue by being proactive in managing balance statement reviews, supporting contract renewals, and other revenue leakage possibilities.

Requirements:

  • Bachelor's degree or higher in Computer Science, Engineering, Information Management, Business Administration, or related fields.
  • High proficiency in customer communications and presentations.
  • Strong understanding of Sap solutions, including S/4HANA architecture, conversion, migration paths, and tools.
  • Proficiency in English is mandatory; additional language skills are an asset.
  • Minimum of 6 years of Sap Technical Administration with Sap Basis skills.
  • 3 years of customer-facing Sap Technical Consulting experience.
  • Experience in solution design, enterprise architecture, and Sap implementation.
  • Knowledge of Sap RISE or EcS experience is advantageous.
  • Experience in technical project planning, implementation, and configuration.

Salary and Benefits

We offer a competitive salary of $120,000 - $180,000 per annum, depending on your level of experience and qualifications. Additionally, we provide a range of benefits, including health insurance, retirement plan, and paid time off.

Location

Bogota, Colombia. Work model: hybrid work - 3x a week onsite.

About Us

Sap Se is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

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