Technical Service Solutions Manager

hace 3 días


Bogotá, Bogotá D.E., Colombia Sapiens International A tiempo completo
Sapiens International: Cloud Infrastructure and Support Expert Opportunity

Salary: $80,000 - $120,000 per year

We are seeking a highly skilled Technical Service Solutions Manager to join our team at Sapiens International. This role will be responsible for providing expert-level support for customer business operations, including cloud infrastructure, application and technical support, and software delivery.

The ideal candidate will have a strong track record of post-production supporting services, experience with ITIL processes and their definition, tools, and implementation (Service Now), and knowledge of software project management and release management.

In this role, you will be responsible for:

  • End-to-end establishment and continuous delivery of services across three layers: Cloud Infrastructure – computing power, Application and Technical Support, and Software Delivery (Bugfix and application enhancements – User Stories)
  • Control of infrastructure costs and customer dedicated teams' costs
  • Fulfillment of contractual commitments and SLAs, including incident resolution targets, request fulfillment targets, governance models, support models, reporting, escalations, and other service metrics
  • Compliance and Security of supported solutions
  • Management of the relationship with the customer and acting as the trusted advisor
  • Preparation and presentation of internal and customer-facing service reports
  • Creation of opportunities for the sales of additional services
  • Service Design for additional services
  • Delivery of software to customer environments and release management

This is an excellent opportunity to work with a leading financial services software solutions provider and contribute to the success of our customers.

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this role.



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