Customer Service Representative
hace 7 días
Job Overview
We are seeking a skilled and enthusiastic Customer Experience Specialist proficient in Dutch to join our dynamic team based in Bogota.
This is an on-site position with a competitive salary and attractive benefits package.
About the Role
In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chat, email, and phone.
Key Responsibilities
- Provide exceptional customer service in Dutch and English, assisting with orders, account setup, and general inquiries.
- Liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues.
- Interface with external shipping partners regarding tracking and customs clearance.
- Evaluate and resolve customer disputes in accordance with company policies, including commissions, missing or damaged items, and reviews.
- Identify and escalate issues beyond your scope to the appropriate department.
- Utilize internal tools and resources to provide accurate and timely information.
- Achieve at least 92% customer satisfaction, with higher targets for live channels.
Requirements
- Language Proficiency: Fluent or proficient in Dutch, with proficiency in English.
- Excellent verbal and written communication abilities across multiple channels.
- Previous experience in a customer-facing role is preferred.
- Comfortable using CRM systems and other customer service software.
- Strong analytical skills with the ability to handle complex issues.
- Ability to work flexible hours to accommodate customers' local business hours.
- Collaborative mindset with the ability to work effectively in a team-oriented environment.
What We Offer
- Competitive Salary: $50,000 - $65,000 per annum, depending on experience.
- On-Site Amenities: Free Meals, Fitness Center, Health Services.
- Professional Growth: Opportunities for advancement and professional development.
- Collaborative Environment: Work with a diverse and inclusive team committed to excellence.
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