Bilingual IT Assistant

hace 3 meses


Medellín Antioquia, Colombia Profesor X A tiempo completo

**ÚNETE A NUESTRO EQUIPO EN PROFESOR X COMO TÉCNICO DE SISTEMAS**

**Ubicación**: Puerto Seco, Medellín, Antioquia

**Sobre Profesor X**: En Profesor X, nos especializamos en ofrecer asistencia y servicio al cliente de alta calidad para profesionales en Estados Unidos. Valoramos un **excelente ambiente laboral** y creemos en el crecimiento conjunto de nuestros colaboradores.

**¿Por qué elegir Profesor X?**
- **Capacitación pagada**: Desarrolla tus habilidades y crece profesionalmente
- **Descanso garantizado**: No trabajamos los fines de semana.
- **Horarios flexibles**: 40 horas semanales de lunes a viernes.
- **Vacaciones**: Disfruta de 6 días de vacaciones al completar los primeros 6 meses.
- **Beneficios completos**: EPS, Pensión, Cesantías, Prima y Caja de compensación familiar.

**Resumen del Puesto**:

- **Inglés B2+** y experiência en soporte informático o Help Desk.
- Habilidad para proporcionar **soporte de primer nível** y resolver problemas con hardware, software, redes y dispositivos móviles.

**Responsabilidades**:

- Impartir formación sobre tecnologías ofimáticas a los usuarios.
- Gestionar la configuración y despliegue de nuevos dispositivos con **Microsoft Intune Autopilot**.
- Administrar cuentas de **Azure Active Directory** y ofrecer soporte en Office 365.
- Documentar procesos y problemas técnicos diarios.
- Trabajar con supervisión limitada, priorizando tareas y escalando problemas significativos.

**Cualificaciones**:

- Capacidad para gestionar el tiempo y las prioridades.
- Excelentes habilidades interpersonales y capacidad para interactuar con usuarios y colegas.
- Conocimientos avanzados en **redes TCP/IP, subredes, VLANs, NGFW, hardware informático** y periféricos.
- Experiência con dispositivos móviles basados en Android e iOS, y en administración de **Exchange, OneDrive** y **SharePoint**.

**Remuneración**:
**$2.800.000** (40 horas semanales, de lunes a viernes).

**Must Have**:

- Nível de inglés conversacional B2 o superior.
- Actitud de servicio al cliente profesional.
- Excelente comunicación verbal y escrita.
- Capacidad para trabajar de manera independiente con supervisión mínima.
- Atención al detalle y organización.

**Nice To Have**:

- Habilidades de manejo del tiempo y multitarea.
- Mentalidad analítica y orientación al trabajo en equipo.
- Actitud positiva y proactiva.
- Experiência previa en servicio al cliente.

Tipo de puesto: Tiempo completo


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