Senior IT Help Desk Technician

hace 4 meses

Medellín Antioquia, Colombia ttg Talent Solutions A tiempo completo

**Job Title**: Senior IT Help Desk Technician

**Type**:On Site

**Schedule**:Monday to Friday (7:30 a.m. 5:00 p.m. - American Calendar)

**Contract Type**: Permanent

**Pay Rate**: Competitive market rate (Please share a salary analysis with Leo and me to assist in pricing a bill rate to the client)

**Job Summary**:
The IT Help Desk Technician will be responsible for providing technical assistance and support related to computer systems, hardware, and software for various USA companies across different industries. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Bilingual proficiency with strong English skills is required.

**Key Responsibilities**:
**Technical Support**:

- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Walk users through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.

**Problem Resolution**:

- Provide accurate information on IT products or services.
- Record events, problems, and their resolution in logs.
- Follow up with users to ensure the issue has been resolved.

**System Maintenance**:

- Maintain daily performance of computer systems.
- Install, modify, and repair computer hardware and software.
- Clean up computers from viruses or malware.

**Documentation**:

- Document technical knowledge in the form of notes and manuals.
- Maintain procedural documentation and relevant reports.

**User Training**:

- Conduct briefings and demonstrations for users to enhance system productivity.
- Assist with the onboarding of new users.

**Requirements**:
**Education and Experience**:

- High school diploma or equivalent; college degree in a related field preferred.
- Proven experience as a help desk technician or other customer support role.
- Tech-savvy with working knowledge of office automation products, databases, and remote control.
- Open to a 3-6 month in-house training program provided by senior leadership at IMS to mold this important role for customized service.

**Skills**:

- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English; knowledge of additional languages is a plus.
- Excellent communication skills.
- Customer-oriented and cool-tempered.
- Attention to detail and a positive attitude.

**Certifications**:

- A+ Certification, Network+ Certification, or other relevant IT certification is a plus.
- and substance-free workplace to ensure the safety and well-being of all employees.**

At ttg**, 'We believe in making a difference One Person at a Time,' **ttg OPT.

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