Senior IT Help Desk Technician

hace 3 semanas

Medellín Antioquia, Colombia ttg Talent Solutions A tiempo completo

**Job Title**: Senior IT Help Desk Technician

**Type**:On Site

**Schedule**:Monday to Friday (7:30 a.m. 5:00 p.m. - American Calendar)

**Contract Type**: Permanent

**Pay Rate**: Competitive market rate (Please share a salary analysis with Leo and me to assist in pricing a bill rate to the client)

**Job Summary**:
The IT Help Desk Technician will be responsible for providing technical assistance and support related to computer systems, hardware, and software for various USA companies across different industries. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Bilingual proficiency with strong English skills is required.

**Key Responsibilities**:
**Technical Support**:

- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Walk users through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.

**Problem Resolution**:

- Provide accurate information on IT products or services.
- Record events, problems, and their resolution in logs.
- Follow up with users to ensure the issue has been resolved.

**System Maintenance**:

- Maintain daily performance of computer systems.
- Install, modify, and repair computer hardware and software.
- Clean up computers from viruses or malware.

**Documentation**:

- Document technical knowledge in the form of notes and manuals.
- Maintain procedural documentation and relevant reports.

**User Training**:

- Conduct briefings and demonstrations for users to enhance system productivity.
- Assist with the onboarding of new users.

**Requirements**:
**Education and Experience**:

- High school diploma or equivalent; college degree in a related field preferred.
- Proven experience as a help desk technician or other customer support role.
- Tech-savvy with working knowledge of office automation products, databases, and remote control.
- Open to a 3-6 month in-house training program provided by senior leadership at IMS to mold this important role for customized service.

**Skills**:

- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English; knowledge of additional languages is a plus.
- Excellent communication skills.
- Customer-oriented and cool-tempered.
- Attention to detail and a positive attitude.

**Certifications**:

- A+ Certification, Network+ Certification, or other relevant IT certification is a plus.
- and substance-free workplace to ensure the safety and well-being of all employees.**

At ttg**, 'We believe in making a difference One Person at a Time,' **ttg OPT.

  • Service Desk Technician

    hace 3 semanas

    Medellín, Antioquia, Colombia TNT Services A tiempo completo

    **Service Desk Technician** **Contractor - Fully remote position** The service Desk Analyst will be the initial port of call for providing technical support to end-users who need assistance with their computer hardware or software. This could involve fixing a technical fault, answering a ticket, fulfilling a service request - anything that is needed to...

  • GBS Help Desk Support Rep

    hace 2 meses

    Medellín, Antioquia, Colombia UPS A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • DevOps Engineer

    hace 3 días

    Medellín, Antioquia, Colombia Lean Tech A tiempo completo

    **Company Overview**: Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to...

  • Pharmacy Technician

    hace 3 días

    Medellín, Antioquia, Colombia Hy-Vee Inc A tiempo completo

    Job Title: Pharmacy Technician - Non CertifiedJob Summary: We are seeking a highly skilled and detail-oriented Pharmacy Technician - Non Certified to join our team at Hy-Vee Inc. As a Pharmacy Technician - Non Certified, you will play a vital role in providing exceptional customer service and assisting pharmacists in the preparation and distribution of...

  • GBS Help Desk Support Rep

    hace 2 meses

    Medellín, Colombia UPS A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Senior Project Manager

    hace 2 semanas

    Medellín, Antioquia, Colombia Verndale A tiempo completo

    **About the Senior Project Manager Position** **We are looking for a Senior Project Manager to join our growing team. The team is responsible for software product development both used internally and delivered externally to our clients. Our work includes the evolution and research of the products for our users needs as well as the build and implementation...

  • IT Helpdesk Engineer I

    hace 3 semanas

    Medellín, Antioquia, Colombia TechPulse A tiempo completo

    **Job Title: Support Engineer I - LATAM** **Location**: Medellin (Conquistadores), Colombia (No remote work initially - possibility to work partially remote after training, office-based only) **This job is for a night shift position** **Salary Range**: $3,000,000 - $6,000,000 COP per month, based on experience and English proficiency **Company...

  • Accounts Payable Assoc

    hace 3 semanas

    Medellín, Antioquia, Colombia UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Analista soporte de aplicaciones

    hace 1 mes

    Antioquia, Colombia Indra Colombia LTDA A tiempo completo

    Rol: Analista soporte de aplicaciones Requisitos: Técnico, tecnólogo, Ingeniero en Sistemas, Informática, Telecomunicaciones, Electrónica o afines. Indispensable Tarjeta profesional Experiencia mínima de 2 años con conocimientos básicos en la herramienta Oracle SQL Developer y Oracle SQL Server en lo relacionado a creación y aplicación de...

  • Ejecutivo Senior de Programación

    hace 2 días

    Perímetro Urbano Medellín, Colombia Groupm Nexus A tiempo completo

    Descripción del PuestoEstamos buscando un Ejecutivo Senior de Programación para unirse a nuestro equipo en GroupM Nexus.Funciones PrincipalesDesarrollar fuertes relaciones con contrapartes en equipos regionales de GroupM (Europa, EE. UU. y Asia).Apoiar la implementación de campañas digitales y publicidad según las directrices con plataformas como:...

  • Services Desk Support

    hace 2 meses

    Medellín, Colombia Hatch A tiempo completo

    Requisition ID:  92879  Job Category:  Information Technology  Location:  Medellin, Antioquia, Colombia  Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in , , and , our in tirelessly work toward bettering the industries in...

  • Analista de Soporte de Aplicaciones

    hace 1 mes

    Antioquia, Colombia Indra Colombia LTDA A tiempo completo

    Rol: Analista de Soporte de Aplicaciones Requisitos: Técnico, Tecnólogo, Ingeniero en Sistemas, Informática, Telecomunicaciones, Electrónica o carreras afines. Indispensable Tarjeta Profesional. Experiencia mínima de dos (2) años con conocimientos básicos en la Herramienta Oracle SQL Developer y Oracle SQL Server en lo relacionado a Creación y...

  • Network Systems Administrator

    hace 1 mes

    Medellín, Antioquia, Colombia Lean Tech A tiempo completo

    Company Overview:Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers...

  • Network Systems Administrator

    hace 1 mes

    Medellín, Colombia Lean Tech A tiempo completo

    Company Overview:Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers...

  • Bilingual IT Assistant 2.800.000 Cop/ Month

    hace 2 días

    Medellín, Antioquia, Colombia Profesor X A tiempo completo

    **Por qué Profesor X**: Profesor X es una empresa especializada en la prestación de asistencia y servicio al cliente para profesionales en Estados Unidos. Tenemos un excelente ambiente laboral. Ubicacion: Puerto Seco, Medellín, Antioquia - Beneficios: - Ofrecemos capacitación paga. - No se trabajan los fines de semana - 40 horas de trabajo de lunes a...

  • Services Desk Support

    hace 2 meses

    Medellín, Colombia Hatch A tiempo completo

    Requisition ID: 92879 Job Category: Information Technology Location: Medellin, Antioquia, Colombia  Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries...

  • Mid to Mid+ Systems Administrator

    hace 2 semanas

    Medellín, Colombia Lean Tech A tiempo completo

    Company Overview:Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers...

  • Middle/senior DevOps Engineer

    hace 1 semana

    Medellín, Antioquia, Colombia Provectus IT, Inc. A tiempo completo

    **Middle/Senior DevOps Engineer**: Bogotá, Capital District, Medellín, Antioquia **About project** Provectus helps companies adopt AI to transform how they operate, compete, and drive value. Our company specializes in AI and ML technologies, cloud services, and data engineering, and we take pride in our ability to innovate and push the boundaries of...

  • Network Engineer

    hace 3 semanas

    Medellín, Antioquia, Colombia Tech Domain A tiempo completo

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...

  • Analista de Soporte de Aplicaciones

    hace 3 semanas

    Medellín, Antioquia, Colombia Indra Colombia LTDA A tiempo completo

    Descripción de la oferta **Rol**: - Analista de Soporte de Aplicaciones **Requisitos**: - Técnico, Tecnólogo, Ingeniero en Sistemas, Informática, Telecomunicaciones, Electrónica o carreras afines. - Indispensable **Tarjeta Profesional.**: - Experiência mínima de dos (2) años con conocimientos básicos en la** Herramienta Oracle SQL Developer y...