IT Help Desk Technician

hace 2 meses


Medellín Antioquia, Colombia ttg Talent Solutions A tiempo completo

**Job Title**: Senior IT Help Desk Technician

**Type**:On Site

**Schedule**:Monday to Friday (7:30 a.m. 5:00 p.m. - American Calendar)

**Contract Type**: Permanent

**Pay Rate**: Competitive market rate

**Job Summary**:
The IT Help Desk Technician will be responsible for providing technical assistance and support related to computer systems, hardware, and software for various USA companies across different industries. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Bilingual proficiency with strong English skills is required.

**Key Responsibilities**:
**Technical Support**:

- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Walk users through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.

**Problem Resolution**:

- Provide accurate information on IT products or services.
- Record events, problems, and their resolution in logs.
- Follow up with users to ensure the issue has been resolved.

**System Maintenance**:

- Maintain daily performance of computer systems.
- Install, modify, and repair computer hardware and software.
- Clean up computers from viruses or malware.

**Documentation**:

- Document technical knowledge in the form of notes and manuals.
- Maintain procedural documentation and relevant reports.

**User Training**:

- Conduct briefings and demonstrations for users to enhance system productivity.
- Assist with the onboarding of new users.

**Requirements**:
**Education and Experience**:

- High school diploma or equivalent; college degree in a related field preferred.
- Proven experience as a help desk technician or other customer support role.
- Tech-savvy with working knowledge of office automation products, databases, and remote control.
- Open to a 3-6 month in-house training program provided by senior leadership at IMS to mold this important role for customized service.

**Skills**:

- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English; knowledge of additional languages is a plus.
- Excellent communication skills.
- Customer-oriented and cool-tempered.
- Attention to detail and a positive attitude.

**Certifications**:

- A+ Certification, Network+ Certification, or other relevant IT certification is a plus.
- and substance-free workplace to ensure the safety and well-being of all employees.**

At ttg**, 'We believe in making a difference One Person at a Time,' **ttg OPT.



  • Medellín, Antioquia, Colombia ttg Talent Solutions A tiempo completo

    **Job Title**: Senior IT Help Desk Technician **Type**:On Site **Schedule**:Monday to Friday (7:30 a.m. 5:00 p.m. - American Calendar) **Contract Type**: Permanent **Pay Rate**: Competitive market rate (Please share a salary analysis with Leo and me to assist in pricing a bill rate to the client) **Job Summary**: The IT Help Desk Technician will be...

  • Help Desk Technician

    hace 3 semanas


    Medellín, Antioquia, Colombia Smart Wires Inc A tiempo completo

    Job Description:We are seeking a Help Desk Technician to join our team at [Company]. As a Help Desk Technician, you will be responsible for providing technical support to our customers and resolving their technical issues.Key Responsibilities:Receive and respond to customer inquiries via phone, email, or chat.Provide technical support and troubleshooting...


  • Medellín, Antioquia, Colombia TNT Services A tiempo completo

    **Service Desk Technician** **Contractor - Fully remote position** The service Desk Analyst will be the initial port of call for providing technical support to end-users who need assistance with their computer hardware or software. This could involve fixing a technical fault, answering a ticket, fulfilling a service request - anything that is needed to...


  • Medellín, Antioquia, Colombia Tnt Services A tiempo completo

    Job Description:The Service Desk Technician role at Tnt Services requires a highly skilled and experienced professional to provide technical support to end-users. As the initial point of contact, you will be responsible for troubleshooting technical issues, answering tickets, and fulfilling service requests. This encompasses a wide range of tasks, from...

  • Cyber Security IT Manager

    hace 4 semanas


    Medellín, Antioquia, Colombia Extenteam Inc. A tiempo completo

    Cyber Security IT Manager Job DescriptionWe are seeking a highly skilled Cyber Security IT Manager to oversee the IT infrastructure and cybersecurity for our global team and external clients.The ideal candidate will have a strong background in IT security, infrastructure management, and team leadership.The Cyber Security IT Manager will be responsible...

  • Cyber Security

    hace 4 semanas


    Medellín, Colombia Extenteam Inc. A tiempo completo

    Cyber Security - Infrastructure - IT Manager IT Manager at Extenteam, you will be responsible for overseeing IT infrastructure and cybersecurity for our global team as well as support the external clients we serve. You will be working with the leadership to assess security solutions for remote team members, set up VPN firewall anti phishing...

  • Cyber Security

    hace 2 meses


    Medellín, Colombia Extenteam Inc. A tiempo completo

    Job Overview:As Cyber Security - Infrastructure - IT Manager at Extenteam, you will be responsible for overseeing IT infrastructure and cybersecurity for our global team as well as support the external clients we serve. You will be working with the leadership to assess security solutions for remote team members, set up VPN - firewall - anti phishing...

  • Cyber Security IT Manager

    hace 2 semanas


    Medellín, Antioquia, Colombia Extenteam Inc. A tiempo completo

    **Job Title:** Cyber Security IT ManagerJob Summary: We are seeking an experienced Cyber Security IT Manager to oversee our IT infrastructure and cybersecurity for our global team as well as support our external clients. The ideal candidate will have a strong background in IT security, excellent leadership skills, and the ability to manage multiple projects...

  • IT Help Desk Assistant

    hace 3 semanas


    Medellín, Colombia WBL California, LLC A tiempo completo

    About World Business Lenders (): World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium-sized businesses throughout the United States that lack access to traditional funding. This is a Contract/Consultant position. Generally, working hours will...

  • Cyber Security

    hace 3 semanas


    Medellín, Colombia Extenteam Inc. A tiempo completo

    Cyber Security - Infrastructure - IT Manager As Cyber Security - Infrastructure - IT Manager at Extenteam, you will be responsible for overseeing IT infrastructure and cybersecurity for our global team as well as support the external clients we serve. You will be working with the leadership to assess security solutions for remote team members, set up VPN...

  • IT Support Specialist

    hace 6 días


    Medellín, Antioquia, Colombia Talentek By Hubtek A tiempo completo

    At Talentek by Hubtek, we're passionate about empowering young talent and fostering growth opportunities for our employees. Our company is dedicated to providing learning experiences that support personal and professional development.About the RoleWe're seeking a highly skilled Service Desk Analyst to join our team! As a key member of our IT department, you...


  • Medellín, Antioquia, Colombia Extenteam Inc. A tiempo completo

    Job Overview:Key Responsibilities: As a Cyber Security Infrastructure Manager at Extenteam, you will be responsible for overseeing IT infrastructure and cybersecurity for our global team as well as supporting external clients we serve. You will work with the leadership to assess security solutions for remote team members, set up VPN - firewall -...

  • Cyber Security Manager

    hace 2 semanas


    Medellín, Antioquia, Colombia Extenteam Inc. A tiempo completo

    As a key member of our team at Extenteam Inc., you will play a pivotal role in overseeing IT infrastructure and cybersecurity for both our global team and external clients. This is a client-facing role that requires strong leadership and technical skills.Key Responsibilities:You will be responsible for managing IT support/help desk teams to provide...

  • Help Desk Professional

    hace 7 días


    Medellín, Antioquia, Colombia Neostella A tiempo completo

    Neostella is a dynamic and innovative company that takes a customer-centric approach to deliver cutting-edge solutions. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration.We are seeking a Support Specialist to join our team in a fast-paced startup...

  • IT Desktop Engineer

    hace 2 meses


    Medellín, Antioquia, Colombia Amwell A tiempo completo

    **Company Description** Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care. Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access...

  • IT Support

    hace 2 meses


    Medellín, Antioquia, Colombia Profesor X A tiempo completo

    **¡Únete a Profesor X como Técnico de Sistemas!** **Ubicación**: Puerto Seco, Medellín, Antioquia **¿Por qué elegir Profesor X?** En Profesor X, nos especializamos en brindar asistencia y servicio al cliente a profesionales en Estados Unidos, y nos enorgullece ofrecer un ambiente laboral excepcional. Aquí, valoramos tu crecimiento y...


  • Medellín, Antioquia, Colombia Extenteam Inc. A tiempo completo

    Job Overview:As a Cyber Security Manager at Extenteam, you will be responsible for overseeing the IT infrastructure and cybersecurity for our global team, as well as supporting external clients. You will work closely with leadership to assess security solutions for remote team members, set up VPN, firewall, and anti-phishing solutions, and establish...

  • Desktop Technician I

    hace 3 semanas


    Medellín, Colombia iQor A tiempo completo

    Job Summary: A Desktop Technician is responsible for providing technical support and assistance to end-users regarding desktop hardware, software, and peripherals. They troubleshoot and resolve issues, perform installations and upgrades, and ensure the smooth operation of desktop systems within an organization. The role requires strong technical knowledge,...

  • Bilingual IT Assistant

    hace 2 meses


    Medellín, Antioquia, Colombia Profesor X A tiempo completo

    **ÚNETE A NUESTRO EQUIPO EN PROFESOR X COMO TÉCNICO DE SISTEMAS** **Ubicación**: Puerto Seco, Medellín, Antioquia **Sobre Profesor X**: En Profesor X, nos especializamos en ofrecer asistencia y servicio al cliente de alta calidad para profesionales en Estados Unidos. Valoramos un **excelente ambiente laboral** y creemos en el crecimiento conjunto de...

  • Accounts Payable Assoc

    hace 3 meses


    Medellín, Antioquia, Colombia UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...