IT Help Desk Technician

hace 2 meses

Medellín Antioquia, Colombia ttg Talent Solutions A tiempo completo

**Job Title**: Senior IT Help Desk Technician

**Type**:On Site

**Schedule**:Monday to Friday (7:30 a.m. 5:00 p.m. - American Calendar)

**Contract Type**: Permanent

**Pay Rate**: Competitive market rate

**Job Summary**:
The IT Help Desk Technician will be responsible for providing technical assistance and support related to computer systems, hardware, and software for various USA companies across different industries. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Bilingual proficiency with strong English skills is required.

**Key Responsibilities**:
**Technical Support**:

- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Walk users through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.

**Problem Resolution**:

- Provide accurate information on IT products or services.
- Record events, problems, and their resolution in logs.
- Follow up with users to ensure the issue has been resolved.

**System Maintenance**:

- Maintain daily performance of computer systems.
- Install, modify, and repair computer hardware and software.
- Clean up computers from viruses or malware.

**Documentation**:

- Document technical knowledge in the form of notes and manuals.
- Maintain procedural documentation and relevant reports.

**User Training**:

- Conduct briefings and demonstrations for users to enhance system productivity.
- Assist with the onboarding of new users.

**Requirements**:
**Education and Experience**:

- High school diploma or equivalent; college degree in a related field preferred.
- Proven experience as a help desk technician or other customer support role.
- Tech-savvy with working knowledge of office automation products, databases, and remote control.
- Open to a 3-6 month in-house training program provided by senior leadership at IMS to mold this important role for customized service.

**Skills**:

- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English; knowledge of additional languages is a plus.
- Excellent communication skills.
- Customer-oriented and cool-tempered.
- Attention to detail and a positive attitude.

**Certifications**:

- A+ Certification, Network+ Certification, or other relevant IT certification is a plus.
- and substance-free workplace to ensure the safety and well-being of all employees.**

At ttg**, 'We believe in making a difference One Person at a Time,' **ttg OPT.

  • Senior IT Help Desk Technician

    hace 2 meses

    Medellín, Antioquia, Colombia ttg Talent Solutions A tiempo completo

    **Job Title**: Senior IT Help Desk Technician **Type**:On Site **Schedule**:Monday to Friday (7:30 a.m. 5:00 p.m. - American Calendar) **Contract Type**: Permanent **Pay Rate**: Competitive market rate (Please share a salary analysis with Leo and me to assist in pricing a bill rate to the client) **Job Summary**: The IT Help Desk Technician will be...

  • Help Desk Technician

    hace 3 días

    Medellín, Antioquia, Colombia Smart Wires Inc A tiempo completo

    Job Description:We are seeking a Help Desk Technician to join our team at [Company]. As a Help Desk Technician, you will be responsible for providing technical support to our customers and resolving their technical issues.Key Responsibilities:Receive and respond to customer inquiries via phone, email, or chat.Provide technical support and troubleshooting...

  • Service Desk Technician

    hace 3 meses

    Medellín, Antioquia, Colombia TNT Services A tiempo completo

    **Service Desk Technician** **Contractor - Fully remote position** The service Desk Analyst will be the initial port of call for providing technical support to end-users who need assistance with their computer hardware or software. This could involve fixing a technical fault, answering a ticket, fulfilling a service request - anything that is needed to...

  • Service Desk Technician

    hace 2 semanas

    Medellín, Antioquia, Colombia TNT Services A tiempo completo

    Job Title: Service Desk TechnicianJob Type: ContractThe Service Desk Technician will be the primary point of contact for providing technical support to end-users who require assistance with their computer hardware or software. This includes resolving technical faults, answering tickets, and fulfilling service requests to ensure users can return to work...

  • Service Desk Technician

    hace 2 semanas

    Medellín, Colombia TNT Services A tiempo completo

    Service Desk Technician Contractor - Fully remote position The Service Desk Analyst will be the initial port of call for providing technical support to end-users who need assistance with their computer hardware or software. This could involve fixing a technical fault, answering a ticket, fulfilling a service request – anything that is needed to...

  • Help Desk Specialist with IT Infrastructure Expertise

    hace 7 días

    Medellín, Antioquia, Colombia Tnt Services A tiempo completo

    Job Description:The Service Desk Technician role at Tnt Services requires a highly skilled and experienced professional to provide technical support to end-users. As the initial point of contact, you will be responsible for troubleshooting technical issues, answering tickets, and fulfilling service requests. This encompasses a wide range of tasks, from...

  • Cyber Security IT Manager

    hace 4 días

    Medellín, Antioquia, Colombia Extenteam Inc. A tiempo completo

    Cyber Security IT Manager Job DescriptionWe are seeking a highly skilled Cyber Security IT Manager to oversee the IT infrastructure and cybersecurity for our global team and external clients.The ideal candidate will have a strong background in IT security, infrastructure management, and team leadership.The Cyber Security IT Manager will be responsible...

  • Cyber Security

    hace 1 semana

    Medellín, Colombia Extenteam Inc. A tiempo completo

    Cyber Security - Infrastructure - IT Manager IT Manager at Extenteam, you will be responsible for overseeing IT infrastructure and cybersecurity for our global team as well as support the external clients we serve. You will be working with the leadership to assess security solutions for remote team members, set up VPN firewall anti phishing...

  • Cyber Security

    hace 1 mes

    Medellín, Colombia Extenteam Inc. A tiempo completo

    Job Overview:As Cyber Security - Infrastructure - IT Manager at Extenteam, you will be responsible for overseeing IT infrastructure and cybersecurity for our global team as well as support the external clients we serve. You will be working with the leadership to assess security solutions for remote team members, set up VPN - firewall - anti phishing...

  • IT Service Center Manager

    hace 2 meses

    Medellín, Antioquia, Colombia Tech And Solve A tiempo completo

    {"h1": "IT Service Center Manager", "h2": "About the Role", "p": "We are seeking an experienced IT Service Center Manager to oversee daily technical support operations and address issues related to hardware, software, networks, and security. This role includes desktop management support, virtual workstations, and ensuring the smooth functioning of IT...

  • IT Help Desk Assistant

    hace 2 días

    Medellín, Colombia WBL California, LLC A tiempo completo

    About World Business Lenders (): World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium-sized businesses throughout the United States that lack access to traditional funding. This is a Contract/Consultant position. Generally, working hours will...

  • Cyber Security

    hace 1 hora

    Medellín, Colombia Extenteam Inc. A tiempo completo

    Cyber Security - Infrastructure - IT Manager As Cyber Security - Infrastructure - IT Manager at Extenteam, you will be responsible for overseeing IT infrastructure and cybersecurity for our global team as well as support the external clients we serve. You will be working with the leadership to assess security solutions for remote team members, set up VPN...

  • Cyber Security Infrastructure Manager

    hace 2 días

    Medellín, Antioquia, Colombia Extenteam Inc. A tiempo completo

    Job Overview:Key Responsibilities: As a Cyber Security Infrastructure Manager at Extenteam, you will be responsible for overseeing IT infrastructure and cybersecurity for our global team as well as supporting external clients we serve. You will work with the leadership to assess security solutions for remote team members, set up VPN - firewall -...

  • IT Service Center Manager

    hace 4 semanas

    Medellín, Antioquia, Colombia Tech And Solve A tiempo completo

    Job DescriptionAt Tech And Solve, we are seeking a highly skilled IT Service Center Manager to oversee our daily technical support operations. This role is responsible for addressing issues related to hardware, software, networks, and security, ensuring the smooth functioning of our IT services.ResponsibilitiesManage daily technical support operations,...

  • IT Desktop Engineer

    hace 2 meses

    Medellín, Antioquia, Colombia Amwell A tiempo completo

    **Company Description** Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care. Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access...

  • IT Service Center Manager

    hace 3 semanas

    Medellín, Antioquia, Colombia Tech And Solve A tiempo completo

    IT Service Center ManagerAt Tech And Solve, we are seeking a highly skilled IT Service Center Manager to oversee our daily technical support operations. This role is responsible for addressing issues related to hardware, software, networks, and security, ensuring the smooth functioning of our IT services.ResponsibilitiesOversee daily technical support...

  • IT Service Center Manager

    hace 3 semanas

    Medellín, Antioquia, Colombia Tech And Solve A tiempo completo

    Job DescriptionAt Tech And Solve, we are seeking a highly skilled IT Service Center Manager to oversee our daily technical support operations. As a key member of our team, you will be responsible for addressing issues related to hardware, software, networks, and security.Key Responsibilities:Manage daily technical support operations, ensuring the smooth...

  • IT Support

    hace 4 semanas

    Medellín, Antioquia, Colombia Profesor X A tiempo completo

    **¡Únete a Profesor X como Técnico de Sistemas!** **Ubicación**: Puerto Seco, Medellín, Antioquia **¿Por qué elegir Profesor X?** En Profesor X, nos especializamos en brindar asistencia y servicio al cliente a profesionales en Estados Unidos, y nos enorgullece ofrecer un ambiente laboral excepcional. Aquí, valoramos tu crecimiento y...

  • Service Desk Support Specialist

    hace 1 mes

    Medellín, Antioquia, Colombia Hatch A tiempo completo

    Job Title: Services Desk SupportJob Summary:Hatch is seeking an experienced Services Desk Support to join our team in Medellín. As a key member of our Shared Services group, you will provide technical support to end-users in local offices and remote offices daily, including PCs, telephones, mobile phones, network equipment, and other IT...

  • IT Service Center Manager

    hace 1 mes

    Medellín, Antioquia, Colombia Tech And Solve A tiempo completo

    IT Service Center ManagerAt Tech And Solve, we are seeking a highly skilled IT Service Center Manager to oversee our daily technical support operations. This role is responsible for addressing issues related to hardware, software, networks, and security, ensuring the smooth functioning of our IT services.ResponsibilitiesManage daily technical support...