Customer Technical Manager

hace 2 días

Colombia Nokia A tiempo completo

The Technical Manager has overall responsibility for the technical success of the project. Supports the project manager by providing insight into technical planning and execution issues. Leads the technical team through the entire duration of the project. Acts as the primary technical communications contact for the customer.

The Technical Manager manages and controls implementation of all project technical aspects (end-to-end) within contractual scope; manages technical solution documents (requirements, architecture, etc.) following contract signature & during execution; manages technical aspects/activities within the project – including requirements, development, integration, and testing; provides status & results to PM as arranged/requested; primary customer interface for management aspects related to the technical solution. Responsible for obtaining formal customer sign-off on requirements and technical acceptance of solution.

  • Supports Project Execution Owner (PEO) in project planning and delivery Acceptance.
  • Validates the workload involved and expertise needed related to technical tasks. Ensures resource management related to technical tasks regarding allocation, induction, release, and expertise needed.
  • Establish and manage an agreed configuration management plan, defining technical baselines and adherence to them. Assessment and control of technical activities.
  • Lead the development of the Solution Validation Strategy.
  • Identify and agree on the deliverables to be generated, defining the responsibility for each deliverable, monitoring and reporting on progress, and managing deliverable review and acceptance. Determine the quality activities required to support technical delivery.
  • Define the document review and acceptance process.
  • Plan and manage implementations of approved changes to the technical baseline.
  • Technical Risk Identification and mitigation: Proactively seek to identify and address technical risks. Conduct preliminary risk assessments on the project and all suppliers; ensuring a constant focus on risk identification and potential impact assessment; identifying and executing mitigation strategies to limit impact; support on reporting of risk exposure (cost, schedule, other); escalating, as appropriate.
  • Technical support, manage, review 3rd party suppliers and vendors – ensuring that all parties involved in the solution development (project team, the customer, 3rd party suppliers, subsystem design team) clearly understood their technical scope/objective. Continually monitor and assess vendor’s performance.
  • Supports Project Execution Owner (PEO) to ensure delivery handover to regular operations and to assure actions have been successfully implemented.
  • Identifies new technical management related opportunities to expand contracts with the customer (e.g., network expansion, new features, software corrections implementations).

Bachelor’s degree in engineering (Telecommunications, Computer, Computer Science, Electronics or related) with experience in the telecommunication area.

The CORE & OSS Technical Manager must be used to a broad range of telecom solutions like CORE solutions (IMS, PaCo, SDM, CS Core, Cloud Technology) and OSS (Assurance and Fulfillment), Analytics and Security, especially competences in the IMS Core and Packet Core, as well as Cloud Infrastructure technology (CNF and VNF).

Spanish and English speaker (mandatory).

You have:

  • Technical Management process skills
  • Business understanding and development
  • Customer Focus
  • Leadership & Management
  • Fluency in Spanish (mandatory)
  • Fluency in English

Come create the technology that helps the world act together.

Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks, and fearless to bring our authentic selves to work.

What we offer:

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer.

Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.

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