Technical Account Manager 3New Professional

hace 3 semanas


Colombia Twilio A tiempo completo

Job Overview


We are seeking an experienced Technical Account Manager to join our team at Twilio - Business Communications and Data Solutions. As a key member of our customer-facing team, you will be responsible for providing exceptional technical support and guidance to our top-tier strategic customers in North America.



About the Role


This is a remote-based position that requires the ability to work independently and collaboratively with cross-functional teams. You will be responsible for resolving complex technical issues, providing proactive insights and guidance to customers, and working closely with our Product and Engineering teams to drive improvements in our products.



Responsibilities



  • Use your strong technical skills to address customer issues and provide feedback to our Product and Engineering teams
  • Collaborate with customers' developers, architects, and support personnel to resolve complex problems
  • Work with our Product and Engineering teams to identify and drive improvements in our products
  • Provide proactive insights and guidance to customers to help predict, prepare, or prevent future high-impact situations


Requirements



  • 3 to 6+ years of relevant experience in technical account management or a related field
  • Knowledge of RESTful technology, APIs, and cloud solutions
  • Skilled in troubleshooting network connectivity issues and communicating complex technical issues to both technical and non-technical audiences
  • Fluency in English and proficiency in Spanish (preferred)
  • Ability to work well under pressure and prioritize tasks effectively
  • Experience in managing dedicated customer accounts and understanding of Telecoms and VOIP, including WebRTC and SIP


Benefits



  • Competitive salary: $120,000 - $180,000 per year
  • Generous time-off policy, ample parental and wellness leave, and healthcare benefits
  • Opportunity to work on cutting-edge technology and make a meaningful impact in the business communications and data solutions industry
  • A diverse and inclusive work environment with opportunities for growth and professional development


Location


This role will be based remotely in Colombia, requiring support during US West Coast hours (Pacific Time Zone).



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