Technical Service Delivery Manager

hace 2 semanas


Colombia Anthology A tiempo completo

The Opportunity at Anthology

We empower educators and institutions with meaningful innovation to inspire student success and institutional growth. Our mission is built on a diverse and inclusive workforce.

As Technical Service Delivery Manager, you will be a dedicated relationship manager for several elite customers, providing superior customer support, project management, communication, and documentation. This role offers a unique opportunity to contribute to a rapidly expanding technical organization.

Your responsibilities will include:

  • Acting as the central point-of-contact within Anthology CustomerServices for a small set of customers and maintaining day-to-day knowledge of all plans, activities, and status of projects and issues involving customers' hosted environment
  • Troubleshooting product and managed hosting environment issues to determine the problem root-cause(s); issuing workarounds and solutions
  • Managing cases via daily queue and workload management and handling escalations
  • Liaising with internal teams who deploy, configure, and maintain customer environments within Managed Hosting

You will also conduct systems audit and analysis on the performance of the customer's Managed Hosting environment, provide second-level support, and escalate software defects to Product Development. Your focus will be on delivering a positive customer experience by actively supporting the customer and keeping them up to date throughout the lifecycle of the case.

Key skills and qualifications required:

  • Fluency in written and spoken English at CEF B2 level or above
  • Strong knowledge of Linux
  • 2-5 years of product/project management responsibility envisioning and defining new products and features
  • Quality conscious with attention to detail in documenting, handling, and tracking technical issues

An estimated salary for this position is around $80,000-$100,000 per year, depending on location and experience. Benefits include a competitive compensation package, opportunities for professional growth, and a dynamic work environment.


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