Technical Customer Support Representative

hace 2 semanas


Colombia Career Shepherd A tiempo completo

About The Role

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We are seeking a proactive and dynamic Customer Support Specialist to join our team at Career Shepherd. As a pivotal member of our organization, you will be instrumental in delivering exceptional support to our valued customers.

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Key Responsibilities:

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  • Develop a deep understanding of our product and its functionalities to effectively assist customers with diverse inquiries and issues.">
  • Serve as the main point of contact for customers, promptly addressing their queries, concerns, and feedback.">
  • Act as a bridge between customers and internal teams, facilitating the resolution of product-related issues and ensuring timely follow-up.">
  • Identify and escalate complex issues as needed, ensuring swift resolution and maintaining customer satisfaction.">
  • Manage customer access to our platform, ensuring smooth onboarding and account maintenance processes.">
  • Handle billing inquiries, payment processing, and related requests with professionalism and accuracy.">
  • Stay updated on product enhancements and industry trends, actively contributing to process improvements and suggesting innovative solutions.">
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Requirements:

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  • Demonstrate genuine enthusiasm for providing exceptional customer support and resolving issues effectively.">
  • Possess strong written and verbal communication skills to engage with customers of varying technical backgrounds.">
  • Display a proactive and independent approach to problem-solving, taking ownership of challenges and seeing them through to resolution.">
  • Show flexibility in adapting to new processes, tools, and methodologies, contributing to a dynamic and innovative work environment.">
  • Minimum 1 year of experience using Stripe and 1 year of direct interaction with engineers.">
  • Minimum of 3 years in customer service/support roles, preferably in a technical or software-related field.">
  • When applying, state you found this job on Pangian.com Remote Network.">
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About Us

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Career Shepherd is building a comprehensive, expert-curated library of interfaces from the best-in-class digital products. Our mission is to help product designers find relevant design inspiration and references in significantly less time and effort. We have over 100,000 iOS and Android screenshots from more than 500 best-designed apps such as Airbnb, Netflix, and Snapchat.

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What You'll Get

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A competitive salary range of $1,500-$1,800 USD per month.

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Work Environment

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This role is available as a remote position. You will work independently and collaboratively with our team to deliver exceptional customer support.

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Additional Information

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Please note that we require candidates to have a solid technical background and minimum 1 year of experience using Stripe and 1 year of direct interaction with engineers.

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Contact Information

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Please submit your application through our website, stating that you found this job on Pangian.com Remote Network.

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Disclaimer

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The salary mentioned above is an estimate based on industry standards and may vary depending on individual circumstances.

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Note

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We are an equal opportunities employer and welcome applications from diverse candidates.



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