Technical Account Manager 3

hace 1 mes

Colombia Twilio A tiempo completo

See yourself at Twilio

Join the team as our next Technical Account Manager 3

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical point contact to support and partner with our top tier strategic customers in North America during EST working hours. As a designated technical contact you will work with our customers to resolve complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. TAMs are technical product experts that are most familiar with their customer's’ implementation and Twilio technologies to deliver recommendations to make the customer’s environment less susceptible to business impacting downtime resolution. With their proactive insights & guidance TAMs are supporting their customers and nurturing the customer Twilio partnership actively. You are able to remain calm and effective during critical escalations and spike in workloads and excel at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.

Responsibilities

In this role, you’ll:

  • Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
  • With Twilio product expertise, tooling and familiarity & understanding of the customer’s implementation you will provide proactive insights and guidance that will help predict, prepare or prevent future high impact situations.
  • Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
  • Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
  • Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table

Required:

  • 3 to 6+ years of relevant experience
  • Knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
  • Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
  • Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
  • High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums, written and spoken English fluency is a must.
  • Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
  • Have an inquisitive mind to understand how things work
  • Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
  • Excellence in task prioritization and evaluation of situational urgency.
  • Interest in utilizing customer feedback to identify and drive improvements in our products.
  • Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
  • Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
  • Experience in managing dedicated customer accounts.

Desired:

  • Understanding of Telecoms and VOIP including WebRTC and SIP

Location

This role will be remote and based in Colombia, providing support during US West Coast hours (Pacific Time Zone) is required.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at

#J-18808-Ljbffr

  • Technical Account Manager 3

    hace 1 mes

    Colombia Twilio A tiempo completo

    Join the team as our next Technical Account Manager 3 Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to...

  • Technical Account Manager

    hace 6 meses

    Colombia LiveVox A tiempo completo

    LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences while helping to mitigate compliance risk. With more than...

  • Technical Account Manager 3

    hace 1 mes

    Colombia Twilio A tiempo completo

    About the Role This position is a fantastic opportunity to work with our top-tier strategic customers in North America, providing exceptional technical support and guidance. As a Technical Account Manager 3, you will be the primary point of contact for our customers, resolving complex technical issues and providing proactive insights to ensure their success....

  • Technical Account Manager 3New Professional

    hace 4 semanas

    Colombia Twilio A tiempo completo

    Job OverviewWe are seeking an experienced Technical Account Manager to join our team at Twilio - Business Communications and Data Solutions. As a key member of our customer-facing team, you will be responsible for providing exceptional technical support and guidance to our top-tier strategic customers in North America.About the RoleThis is a remote-based...

  • Technical Account Manager

    hace 3 meses

    Colombia Sofistic Telematic Security, S.L A tiempo completo

    Desde Cuatroochenta queremos incorporar en el equipo un/a Technical Account Manager en Colombia quien será el responsable de mantener de forma correcta las relaciones con los clientes, gestionar los diferentes proyectos y gestionar los problemas que puedan surgir. Si eres una persona con capacidad de análisis y planificación, resolutiva y quieres asumir...

  • Technical Account Manager

    hace 1 mes

    Colombia Toptal A tiempo completo

    Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe , Toptal is the world’s largest fully remote workforce. We take the best elements of virtual teams and combine them with a support structure...

  • Technical Account Manager 3New

    hace 1 mes

    Colombia Twilio - Business Communications and Data Solutions A tiempo completo

    Join the team as our next Technical Account Manager 3 Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to...

  • Account Manager

    hace 3 meses

    Colombia Mcleoddigital A tiempo completo

    McLeod Digital Marketing is growing and we’re excited to add a few more awesome people to our team! We’re currently hiring for an Account Manager. Our low-stress environment is perfect for great collaborators. We’re looking for people with previous agency experience, but are open to candidates that are a great fit. Role Description This is a...

  • Key Account Manager

    hace 6 meses

    Colombia Agrohunters A tiempo completo

    Importante empresa importadora y comercializadora de equipos biomédicos se encuentra en búsqueda de un Key Account Manager en Medellín. **Requisitos**: Profesional en Ingeniería Biomédica, Optometría o Bioingeniería (preferiblemente con idioma inglés mayor a B1) Experiência mínima de 3 años en adelante en venta consultiva Funciones Venta en...

  • Account Manager

    hace 6 meses

    Colombia ENG A tiempo completo

    The Role: An Account Manager at ENG fosters long-term relationships with existing clients, driving customer retention, and loyalty. By providing exceptional service and support, Account Managers aim to enhance the possibility of cross-selling and generating referrals from satisfied clients. Additionally, Account Managers play a critical role in ensuring a...

  • Account Manager

    hace 6 meses

    Colombia Lean Tech A tiempo completo

    Lean Tech is a** fast-growing** company located in **Medellín, Colombia**. We currently have one of the most prominent networks within the **entertainment**, **financial, **and **logistics** industries. Our corporate projections represent **hundreds** of opportunities for professionals to **grow** and **boost** their careers. Working with us means...

  • Key Account Manager

    hace 6 meses

    Colombia RECURSO HUMANO POSITIVO A tiempo completo

    Distinguida empresa del sector requiere para su equipo de trabajo Key account manager con mínimo 3 años de experiência en cargos similares, dese ser tecnólogo o profesional en mercadeo y ventas o afines, debe contar con experiência certificable en manejo de CRM, labores comerciales, prospección y posicionamiento de marca, estrategias comerciales,...

  • Key Account Manager

    hace 6 meses

    Colombia RECURSO HUMANO POSITIVO A tiempo completo

    Distinguida empresa del sector requiere para su equipo de trabajo Key account manager con mínimo 3 años de experiência en cargos similares, dese ser profesional en mercadeo y ventas o afines, debe contar con experiência certificable en manejo de CRM, labores comerciales, prospección y posicionamiento de marca, estrategias comerciales, negociación y...

  • Account Manager

    hace 6 meses

    Colombia Lean Tech A tiempo completo

    Lean Tech is a** **fast-growing** company located in **Medellin, Colombia**. We currently have one of the most prominent networks within the **entertainment**, **financial,** **and **logistics** industries. Our corporate projections represent **hundreds** of opportunities for professionals to **grow** and **boost** their careers. Working with us means...

  • Account Manager

    hace 6 meses

    Colombia Lean Tech A tiempo completo

    Lean Tech is a** **fast-growing** company located in **Medellin, Colombia**. We currently have one of the most prominent networks within the **entertainment**, **financial,** **and **logistics** industries. Our corporate projections represent **hundreds** of opportunities for professionals to **grow** and **boost** their careers. Working with us means...

  • Digital Sales Account Manager

    hace 6 meses

    Colombia SoftwareOne A tiempo completo

    Job Function: Sales The role: Join our Digital Sales team. We look forward to learning more about you and exploring how, working together, we can build an exceptional team! **Digital Sales Account Manager** Full Time | Location: Bogota, Colombia | On-Site Model **Our people. This is what makes SoftwareOne successful.** The Digital Sales Account Manager...

  • Key Account Manager

    hace 4 semanas

    Colombia RECURSO HUMANO POSITIVO A tiempo completo

    Distinguida empresa del sector requiere para su equipo de trabajo Key account manager con mínimo 3 años de experiência en cargos similares, dese ser profesional en mercadeo y ventas o afines, debe contar con experiência certificable en manejo de CRM, labores comerciales, prospección y posicionamiento de marca, estrategias comerciales, negociación y...

  • Account Manager

    hace 6 meses

    Colombia ttg Talent Solutions A tiempo completo

    **Position**: Account Manager **Monthly Salary**: (Based on Experience) **Contract Type**: Direct Hire. Indefinite Term Contract **Location**: Medellín, Colombia. Fully Presential **Schedule**: Monday to Friday, 8:00am to 5:00pm **Description**: The Account Manager position is to provide comprehensive support to several agencies and their sub-agents,...

  • Technical Product Manager

    hace 6 meses

    Colombia Holafly A tiempo completo

    **About Holafly** Holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. Since 2018, we’ve been providing peace of mind to travelers around more than 150 worldwide destinations. We are a young and international team of over 300 people based all around the world working to provide stress - free experiences for all...

  • Key Account Manager

    hace 6 meses

    Colombia Distritech LLC A tiempo completo

    Distritech is looking for a Bilingual (EPS/ENG) Key Account Manager to join our team in our **Medellin** office. The Key Account Manager will sell products offered by our company to current and new customers. **Responsibilities**: - ** Client support and networking **- Acquire and maintain a network of sources to identify new sales leads. Communicate with...