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Job Summary: We are seeking a highly skilled Senior Technical Support Specialist to join our team at Radware. The successful candidate will serve as the company's highest level of support and lead technical escalation resource, providing support to internal departments.
Key Responsibilities:
- Provide technical support to internal departments and handle multiple active cases of diverse scope.
- Work as part of an escalation group for issues that have high chances to end up as product limitations.
- Perform verification testing and best effort recreate attempts on customers reported potential defects or limitations.
- Assist Tier 2 and tier 3 support engineering, troubleshoot, and resolve highly complex networking problems.
Requirements:
- Hands-on technical experience preferred with internetworking/data center operations, network protocols, and operating systems.
- Familiarity with public cloud setups and virtualization technologies.
- Proficient with Windows OS and Linux.
- Able to work under limited or little instructions on routine work.