IT Technical Support Specialist
hace 3 días
**Company Overview**
Hire Horatio Cx is a leading provider of IT solutions, dedicated to delivering exceptional technical support and services to our clients. Our team is passionate about empowering individuals and organizations to harness the full potential of technology.
Salary: We offer a competitive salary of $65,000 - $85,000 per annum, depending on experience and qualifications.
Job Description:
We are seeking an IT Technical Support Specialist to join our dynamic team. As an IT Technical Support Specialist, you will play a crucial role in providing technical assistance and support to end-users regarding computer systems, hardware, software, and common network-related issues.
**Key Responsibilities:**
- Technical Support: Respond to and resolve incoming support requests from end-users via our ticketing system.
- Troubleshooting and Diagnostics: Troubleshoot and diagnose hardware, software, and common network issues to identify the root cause.
- Problem Solving: Analyze and resolve technical problems by providing step-by-step instructions, guidance, or workarounds to end-users.
- User Assistance: Assist end-users with basic software installations, upgrades, and configurations.
- Documentation and Knowledge Base: Create and maintain accurate documentation of support requests, troubleshooting steps, and solutions.
- Incident Management: Record and track all support incidents using a ticketing system, ensuring proper categorization, prioritization, and timely resolution.
Required Skills and Qualifications:
To be successful in this role, you will need:
- A Bachelor's degree in Computer Science, Information Technology, Telecommunications, Electronics & Electricals, or any other related field.
- Excellent communication and collaboration skills to work effectively with technical and non-technical stakeholders.
- Strong problem-solving and analytical skills.
- An excellent analytical mind.
- Attention to detail and organization.
- BPO Industry knowledge to better understand the specific needs of customers.
- Proficiency in English.
Benefits:
We offer a comprehensive benefits package, including:
- A competitive salary and bonus structure.
- A generous health insurance plan.
- A retirement savings plan.
- Ongoing training and development opportunities.
Others:
This role requires a strong passion for IT and a commitment to delivering exceptional customer service. If you are a motivated and organized individual with a desire to make a real difference, we would love to hear from you
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