Senior Technical Support Specialist

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

About Ingepsy
Ingepsy is a leading provider of innovative engineering solutions, dedicated to delivering exceptional results in the field of mechanical engineering.

Job Summary
We are seeking a highly skilled Senior Technical Support Specialist to join our team. This role requires strong technical expertise, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Provide comprehensive customer support related to John Crane product portfolio
  • Select, design, and install sealing systems, including mechanical seals and API support plans
  • Design and implement filtration systems and couplings
  • Develop and execute standardization projects to improve efficiency and consistency
  • Generate detailed technical reports and documentation
  • Conduct thorough failure analysis on equipment and systems
  • SUPPORT Root Cause Analysis (RCA) initiatives with customers to identify and resolve issues
  • Offer expert advice and issue technical proposals for complex engineering challenges
  • Provide on-site technical assistance and troubleshooting support
  • Conduct technical training sessions for customers and internal personnel
  • Collaborate with cross-functional teams to ensure project success and customer satisfaction
  • Stay up-to-date with industry trends and technological advancements in mechanical engineering
  • Participate in continuous improvement initiatives and suggest process enhancements

Qualifications Required
Bachelor's degree in Mechanical Engineering or related field
3 to 5 years of experience in quality, design, and/or engineering project execution
Knowledge of rotating equipment preferred
BASIC TO INTERMEDIATE Solid Edge skills required
Intermediate English proficiency both written and verbal required
Affinity to travel domestically and internationally as needed
Preferred qualifications include Master's degree in Mechanical Engineering, experience with John Crane product portfolio, and proficiency in designing and implementing filtration systems and couplings

Salary
The estimated annual salary for this position is $120,000 USD, based on industry standards and comparable roles in the region.

Why Join Us
We offer competitive compensation and benefits, a dynamic work environment, and opportunities for professional growth and development.



  • Bogotá, Bogotá D.E., Colombia Convatec Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Convatec Inc. This role will play a critical part in delivering exceptional technical support and assistance to end-users across various business applications.


  • Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completo

    Job OverviewSutherland is a leading global provider of business process and technology management services. As a Technical Support Specialist, you will be the technical contact for various large priority clients, providing expert support via phone, email, and web channels.


  • Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    We are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ.About the RoleAs a Technical Support Specialist, you will be responsible for providing enterprise-level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs.ResponsibilitiesResearch, diagnose,...


  • Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completo

    Seligo Tech, a leading fintech company, seeks an experienced Lead Technical Support Specialist to join its team. The ideal candidate will lead the L2 Technical Support and requirements team, drive business growth by delivering high-quality technical support services, and foster a culture of innovation and continuous improvement.About The Role


  • Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

    Ingepsy is a global leader in insurance, risk management, and consulting services. With over 52,000 professionals worldwide, we empower businesses to thrive. Our culture is fueled by shared values and a collective passion for excellence. The Talent Acquisition Operations Specialist: Technical Support role plays a pivotal part in shaping Ingepsy's future and...


  • Bogotá, Bogotá D.E., Colombia National Black Mba Association A tiempo completo

    Rockwell Automation, a global technology leader, is seeking an experienced Senior Engineer to join its dynamic team in Bogotá, Colombia. The role involves providing technical support in Spanish to end-users, distributors, and integrators.Job DescriptionWe are looking for a skilled SENIOR ENGINEER, REMOTE SUPPORT , with 5 years of experience in engineering...


  • Bogotá, Bogotá D.E., Colombia Red Hat Colombia S.A.S. A tiempo completo

    About the JobWe are seeking a skilled Technical Platform Support Specialist to join our team at Red Hat Colombia S.A.S. This is an excellent opportunity for a talented individual to contribute to the success of our organization by providing top-notch technical support and sustaining engineering services.


  • Bogotá, Bogotá D.E., Colombia Symphonica A tiempo completo

    At Symphonica, we're seeking a talented Technical Support Specialist to join our team. This role is ideal for individuals with a passion for delivering exceptional customer support and staying up-to-date with the latest technologies. Job Summary:We're looking for a skilled Technical Support Specialist to provide top-notch support to our customers in the...


  • Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job Title: Global Technical Support SpecialistThe NielsenIQ team is seeking a skilled Global Technical Support Specialist to join our dynamic organization. In this role, you will provide expert technical support to our clients across the globe, utilizing your exceptional problem-solving skills and in-depth knowledge of complex software systems.About...


  • Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    Job OverviewNielsenIQ is seeking a highly skilled Technical Support Specialist to join our team in Latin America. This role involves providing technical support for our innovative NIQ Activate product, working closely with customers and stakeholders to resolve technical issues and deliver exceptional customer experiences.About NielsenIQWe are the world's...


  • Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

    About IngepsyIngepsy is a forward-thinking company that prioritizes innovation and excellence in software development. We're seeking a skilled Technical Application Support Specialist to join our team.


  • Bogotá, Bogotá D.E., Colombia SoftwareONE A tiempo completo

    At SoftwareOne, we're seeking a highly skilled Technical Support Specialist to join our team in Bogotá. As a key member of our technical staff, you will provide exceptional support to our clients by resolving technical issues and implementing solutions.The ideal candidate will have a strong background in systems engineering, electronic engineering, or...


  • Bogotá, Bogotá D.E., Colombia Autocab A tiempo completo

    About UsAutocab is a leading provider of innovative taxi software solutions, dedicated to delivering exceptional customer experiences.We are seeking a highly skilled Technical Support Specialist to join our dynamic team, working closely with our customers to provide top-notch technical assistance and support.Job DescriptionThe successful candidate will be...


  • Bogotá, Bogotá D.E., Colombia TTEC A tiempo completo

    TTEC's Award-Winning Employment Experience We are seeking a highly skilled Technical Support Specialist to join our team in Bogota. As a key member of our global family, you will be responsible for delivering exceptional customer experiences through technical support and troubleshooting. About the Role In this role, you will work closely with customers to...


  • Bogotá, Bogotá D.E., Colombia Symphonica A tiempo completo

    At Symphonica, we're seeking an experienced Technical Support Specialist to provide exceptional technical assistance to our valued customers. This is a fantastic opportunity for a skilled professional to grow their career while making a meaningful impact on our business.Job SummaryThe successful candidate will be responsible for delivering top-notch support...


  • Bogotá, Bogotá D.E., Colombia Hire Horatio Cx A tiempo completo

    Job Description:As an IT Specialist, you will play a pivotal role in ensuring the smooth operation of computer systems and resolving technical problems promptly and effectively. Your primary objective will be to deliver exceptional customer service and technical support to end-users, empowering them to utilize technology efficiently.Responsibilities:Provide...


  • Bogotá, Bogotá D.E., Colombia Hire Horatio Cx A tiempo completo

    **Company Overview**Hire Horatio Cx is a leading provider of IT solutions, dedicated to delivering exceptional technical support and services to our clients. Our team is passionate about empowering individuals and organizations to harness the full potential of technology.Salary: We offer a competitive salary of $65,000 - $85,000 per annum, depending on...


  • Bogotá, Bogotá D.E., Colombia INGEPSY A tiempo completo

    OverviewINGEPSY is seeking an experienced Technical Support Specialist to join our team. As a key member of our support team, you will play a vital role in providing top-notch technical assistance to our clients.


  • Bogotá, Bogotá D.E., Colombia Somewhere A tiempo completo

    About Somewhere">Somewhere is a company that values exceptional customer support.">Salary">The salary for this position is estimated to be between $1,500 and $2,000 per month.">Job Description">We are seeking a Technical Support Specialist to provide top-notch support to our customers through email, live chat, and phone. As a Technical Support Specialist,...


  • Bogotá, Bogotá D.E., Colombia Icesi A tiempo completo

    We are seeking a highly motivated Technical Support Specialist to join our dynamic team at Icesi. Job OverviewThe ideal candidate will possess excellent technical skills and exceptional communication abilities to provide outstanding customer support.Responsibilities:Communicate complex information in a simplified and clear manner.Demonstrate curiosity and a...