Technical Support Specialist

hace 4 horas


Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

We are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ.

About the Role

As a Technical Support Specialist, you will be responsible for providing enterprise-level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs.

Responsibilities
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer technical issues
  • Collaborate internally and support the technical onboarding of new customers including users' set-ups, configurations, etc
  • Monitor and validate data automated processes
  • Document knowledge and help educate colleagues and teammates on technical cases
  • Keep current with product knowledge and latest features and functionality
Qualifications
  • Experience providing technical support or being part of an implementation team
  • Good level of written and spoken English – must have
  • Great written and verbal client communication skills
  • Strong troubleshooting and problem-solving skills while being highly detail-oriented
  • Strong customer service orientation
  • Strong SQL background – must have
  • Willingness to work outside of business hours from time to time
  • Team spirit, self-motivation, and a positive attitude
  • Bachelor's degree in information systems, computer science, industrial engineering, or equivalent
  • The ability to work with multiple interfaces and tasks in a dynamic environment
  • Experience with supporting an analytic product in a SAAS environment
Benefits
  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)
Estimated Salary Range:

$60,000 - $90,000 per year, depending on experience and location



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