Technical Support Specialist
hace 4 horas
We are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ.
About the RoleAs a Technical Support Specialist, you will be responsible for providing enterprise-level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs.
Responsibilities- Research, diagnose, troubleshoot, and identify solutions to resolve customer technical issues
- Collaborate internally and support the technical onboarding of new customers including users' set-ups, configurations, etc
- Monitor and validate data automated processes
- Document knowledge and help educate colleagues and teammates on technical cases
- Keep current with product knowledge and latest features and functionality
- Experience providing technical support or being part of an implementation team
- Good level of written and spoken English – must have
- Great written and verbal client communication skills
- Strong troubleshooting and problem-solving skills while being highly detail-oriented
- Strong customer service orientation
- Strong SQL background – must have
- Willingness to work outside of business hours from time to time
- Team spirit, self-motivation, and a positive attitude
- Bachelor's degree in information systems, computer science, industrial engineering, or equivalent
- The ability to work with multiple interfaces and tasks in a dynamic environment
- Experience with supporting an analytic product in a SAAS environment
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
$60,000 - $90,000 per year, depending on experience and location
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