Technical Support Specialist
hace 1 mes
Job Overview: At Sana Commerce, we're seeking a highly skilled and experienced Technical Support Specialist to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer service and technical support.
">About the Role: As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers through various channels. You will work closely with technical teams to identify and resolve complex issues, ensure timely resolution of customer requests, and maintain a high level of empathy and professionalism in all interactions.
">Key Responsibilities:
">- ">
- Provide technical support to customers via phone, email, and chat">
- Work collaboratively with internal teams to resolve complex technical issues">
- Maintain accurate records of customer interactions and issue resolutions">
- Develop and maintain knowledge of Sana Commerce products and services">
- Stay up-to-date with industry trends and best practices in customer support">
Requirements:
">Qualifications:
">- ">
- Bachelor's degree in Computer Science, Engineering, or related field">
- At least 3 years of experience in customer support or technical roles">
- Excellent communication and problem-solving skills">
- Proficiency in English (B2 level)">
- Experience with ERP systems, system/applications configuration, web platforms, e-commerce, and technical troubleshooting">
- Familiarity with international customers and cultures">
- Ability to work in a fast-paced environment and adapt to changing priorities">
Location: Medellin, Colombia (hybrid work arrangement, 2 days in the office)
">Compensation: Our estimated salary for this role is $45,000 - $55,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
">How to Apply: If you're a motivated and detail-oriented individual with a passion for customer service and technical support, please submit your application. We're an equal opportunities employer and welcome applications from diverse candidates.
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