Technical Support Specialist
hace 5 días
We are seeking a dedicated and proficient Technical Support Specialist to fortify our production environment.
Job Overview- This critical role involves providing unwavering support, ensuring seamless operations across our trading platforms.
About the Role
Responsibilities- System Expertise: You'll be the system whisperer, supporting trading platforms' system software. Web servers, application servers, middleware components—you'll navigate them with precision.
- Proprietary System Mastery: Your working knowledge of our proprietary systems and processes is your compass. You'll monitor, analyze, and interpret system notices, ensuring every process hums harmoniously.
- Issue Resolution Dynamo: When glitches arise, you're the troubleshooting maestro. Analyzing, coordinating, planning – you orchestrate solutions that address issues effectively. Your resolve is unwavering.
- SRE Practices Champion: Resilience is your mantra. You'll embrace Site Reliability Engineering (SRE) practices, fortifying our systems. Calibrating efforts toward business goals? Consider it your mission.
- Timely Issue Management: Assigned issues won't linger on your watch. You'll follow up diligently, ensuring timely resolutions. Escalations? When necessary, you'll wield them like a seasoned tactician.
- Job Scheduler Administrator: Application jobs? You're their conductor. Through job schedulers, you'll orchestrate their routines flawlessly.
- Collaboration with the Development Team: When escalated to L3 support, you'll collaborate closely with the development team. Issues won't merely be addressed; they'll be closed to completion, including root cause analysis.
- Operations Compliance Guardian: Policies and procedures? You uphold them with rigor. Security and audit? Your watchful eye ensures compliance.
- Project Implementation Support: During project rollouts, you'll provide technical support, ensuring a seamless transition.
What We Offer
Compensation and Benefits- An estimated annual salary of $80,000 - $100,000 depending on experience.
- 10 working days of Paid Day Off within an individual year.
- Up to 15 working days of Unpaid days off within an individual year.
Professional Growth
- Dedicated professional training – 50% reimbursement of the professional training cost.
- Sombra University courses – enjoy a range of learning opportunities through Sombra University.
- Sombra Around Tech – community attendance – Sombra unites engineers and experts in several areas: Front-end, Back-end, QA, DevOps, and Business Analysis.
- Mentorship program – available on request.
- UDEMY online course platform – stay up-to-date with the latest technologies and programming languages.
- English courses and Speaking Club – attend English classes twice a week in small groups.
-
Technical Support Specialist
hace 4 semanas
Medellín, Antioquia, Colombia Ciandt A tiempo completoJob OverviewAt CI&T, we are looking for a skilled Technical Support Specialist to join our customer support team. This role plays a key part in delivering exceptional customer experiences and resolving technical issues.
-
Technical Support Specialist
hace 3 semanas
Medellín, Antioquia, Colombia iQor A tiempo completoJob OverviewiQor seeks a highly skilled Technical Support Specialist to provide top-notch technical assistance to end-users regarding desktop hardware, software, and peripherals.
-
Technical Support Specialist
hace 2 semanas
Medellín, Antioquia, Colombia Sana Commerce A tiempo completoJob Overview: At Sana Commerce, we're seeking a highly skilled and experienced Technical Support Specialist to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer service and technical support.">About the Role: As a Technical Support Specialist, you will be responsible for providing top-notch support to...
-
Technical Support Specialist
hace 1 mes
Medellín, Antioquia, Colombia LinkGraph A tiempo completoLinkGraph, a fast-growing SEO software company, is looking for a talented Technical Support Specialist to join its team. Located in Latin America and working remotely, this role will be responsible for providing exceptional customer support to clients from Fortune 500 companies to leading Silicon Valley tech startups.The ideal candidate will have a strong...
-
Senior Technical Support Specialist
hace 3 semanas
Medellín, Antioquia, Colombia Ci&T Software S.A. A tiempo completoAbout Us">Ci&T Software S.A. is a leading tech transformation specialist, combining the power of Artificial Intelligence with human expertise to support large companies in navigating changes in technology and business.">Our mission is to deliver exceptional customer experiences through top-level technical support, resolving queries and issues effectively and...
-
Technical Support Specialist
hace 4 semanas
Medellín, Antioquia, Colombia CI&T Software S.A. A tiempo completoJob OverviewWe are seeking a skilled Technical Support Specialist to join our customer support team in Colombia.About CI&T Software S.A.At CI&T, we combine the disruptive power of Artificial Intelligence with human expertise to navigate changes in technology and business. Our 30-year history, 6,000 workers, offices in 10 countries, and talents across 5...
-
Technical Support Specialist
hace 2 meses
Medellín, Antioquia, Colombia Neostella A tiempo completoAt Neostella, we leverage cutting-edge technologies to deliver tailored solutions to our clients' unique business needs. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. To continue our growth, we are seeking a Technical Support Specialist. In...
-
Medellín, Antioquia, Colombia Sombra A tiempo completoJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Sombra. This role will focus on delivering exceptional support services, collaborating across operational and development groups, and driving continuous improvement efforts.
-
Streaming Technical Support Specialist
hace 1 mes
Medellín, Antioquia, Colombia Genius Sports Group A tiempo completoAbout UsGenius Sports Group is the trusted data, technology and commercial partner powering the global sports-betting ecosystem. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties.We are driven to deliver exceptional services for our partners, capturing high-quality data for top leagues and federations worldwide.The...
-
Technical Support Specialist
hace 5 días
Medellín, Antioquia, Colombia Endava Limited A tiempo completoJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Endava Limited. As a Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of our software applications and providing exceptional support to our clients.About UsEndava is a global company that harnesses technology to drive...
-
Technical Support Specialist
hace 2 meses
Medellín, Antioquia, Colombia J.S. Held LLC A tiempo completoJob Title: Senior Technical Support SpecialistWe are seeking a dedicated and proactive Senior Technical Support Specialist to join J.S. Held's information technology division, supporting its accident reconstruction practice. This practice utilizes advanced modeling and simulation software programs to generate computer visualizations and electronic data...
-
Technical Support Specialist for Global Brands
hace 3 semanas
Medellín, Antioquia, Colombia CI&T Software S.A. A tiempo completoJob OverviewWe are seeking a skilled Technical Support Specialist to join our customer support team at CI&T Software S.A. in Colombia.This is a fantastic opportunity to work with global brands and be part of a dynamic team that combines the disruptive power of Artificial Intelligence with human expertise.
-
Technical Support Professional
hace 1 mes
Medellín, Antioquia, Colombia J.S. Held A tiempo completo{"Job Title": "Senior Technical Support Specialist", "Job Responsibilities": "At J.S. Held, we are seeking a highly skilled Senior Technical Support Specialist to join our information technology division. As a key member of our team, you will provide technical support and troubleshooting services for our accident reconstruction practice. This role involves...
-
Hatch Technical Support Specialist
hace 1 mes
Medellín, Antioquia, Colombia Hatch A tiempo completoJob Description:Hatch is seeking a skilled Technical Support Specialist to join our team in Medellín. As a member of our Shared Services group, you will play a crucial role in supporting the business achieve its goals through exceptional technical capabilities.Key Responsibilities:Technical Support: Provide timely and effective technical support to...
-
Technical Support Specialist
hace 1 mes
Medellín, Antioquia, Colombia J.S. Held LLC A tiempo completoJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our information technology division at J.S. Held LLC, supporting our accident reconstruction practice. Our team utilizes advanced modeling and simulation software programs to generate computer visualizations, and in-field electronic data recovery tools to evaluate and...
-
Technical Support Specialist
hace 2 días
Medellín, Antioquia, Colombia Sana Commerce A tiempo completo**Job Overview**Sana Commerce is seeking a highly skilled Technical Support Specialist to join our team in the LATAM region. As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional technical support.**Responsibilities**Provide top-notch technical support to Sana Customers through various channels,...
-
Senior Technical Support Specialist
hace 1 día
Medellín, Antioquia, Colombia Sombra Inc. A tiempo completoJob DescriptionWe are seeking a highly skilled and experienced Production Systems Engineer to join our team at Sombra Inc. as a Senior Technical Support Specialist.OverviewIn this critical role, you will be responsible for providing unwavering support to our production environment, ensuring seamless operations across our trading platforms.RequirementsMinimum...
-
Medellín, Antioquia, Colombia Genius Sports Group A tiempo completoGenius Sports Group is a leading provider of sports technology solutions. We are seeking a Technical Support Specialist to join our team in Sportzcast. As a key member of our support team, you will be responsible for providing technical assistance and support to customers across the globe.About UsWe champion a more sustainable sports data ecosystem that...
-
Salesforce Technical Support Specialist
hace 1 mes
Medellín, Antioquia, Colombia Roca Alliances S.A A tiempo completoRoca Alliances S.A is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies.We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment.Committed to excellence, we build long-lasting partnerships...
-
Technical Support Specialist
hace 1 mes
Medellín, Antioquia, Colombia Neostella A tiempo completoNeostella is a dynamic and rapidly growing company that utilizes cutting-edge technologies to deliver innovative solutions for our clients.About the RoleWe are seeking an experienced Technical Support Specialist to join our team in Tier II Application Support. In this role, you will provide technical support for complex issues escalated by our Tier I...
