Technical Support Specialist
hace 5 días
We are seeking a highly skilled Technical Support Specialist to join our team at Endava Limited. As a Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of our software applications and providing exceptional support to our clients.
About Us
Endava is a global company that harnesses technology to drive meaningful change. We combine world-class engineering, industry expertise, and a people-centric mindset to deliver dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
Salary
Competitive salary package, including a base salary of approximately $80,000 per year, plus additional benefits such as a share plan, company performance bonuses, and value-based recognition awards.
Responsibilities
- Ensure all requests, incidents, and queries are triaged in Service Management tool within agreed SLAs.
- Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
- Perform requirements analysis.
- Document and communicate the results of your efforts.
- Work closely with clients, technicians, and managerial staff.
- Ensure solutions meet business needs and requirements.
- Perform user acceptance testing.
Requirements
- Experience working with customers.
- Experience with SQL, familiar with SQL Queries, intermediate level preferred.
- Understanding relational databases.
- High knowledge of English language (>70% Level).
- BASIC KNOWLEDGE OF BI TOOLS: Familiarity with tools like Tableau, Power BI, or similar.
- Capable of identifying trends and using statistics to interpret data.
- Ability to evaluate the current environment, gather needs, and propose a recommended CM solution.
- Incident Management Proficiency: Experience working with project management tools such as Jira, Trello, Azure DevOps, or ServiceNow.
- BASIC UNDERSTANDING OF HOW THE INTERNET WORKS (Servers, Packages, IPs, Clients, etc.).
- CURIOUSITY AND BUSINESS ACUMEN.
- SELF-STARTER AND DRIVEN.
- VERY GOOD ANALYTICAL THINKING FOCUSED ON DETAILS.
- ORGANIZED, METHODICAL, AND STRUCTURED APPROACH TO WORK WITH ATTENTION TO DETAILS.
- Strong written and verbal communication skills.
Benefits
- Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus.
- Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership.
- Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences.
- Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme.
- Health: Global internal wellbeing programme, access to wellbeing apps.
- Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
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