Senior Technical Support Specialist

hace 1 día


Medellín, Antioquia, Colombia Sombra Inc. A tiempo completo
Job Description

We are seeking a highly skilled and experienced Production Systems Engineer to join our team at Sombra Inc. as a Senior Technical Support Specialist.

Overview

In this critical role, you will be responsible for providing unwavering support to our production environment, ensuring seamless operations across our trading platforms.

Requirements
  • Minimum 2 years of experience working in a production support role
  • Knowledge and experience supporting .Net and Java applications in traditional and modern containerized applications
  • Knowledge of SQL, Splunk, Kubernetes, and VMs
  • Understanding of microservices and APIs
  • Knowledge of monitoring tools: Dynatrace Managed, Catchpoint, Kibana
  • A good understanding of Change/Incident management processes
  • English level from B2 (Upper-intermediate)
Responsibilities
  • System Expertise: Provide technical expertise to support trading platforms' system software, including web servers, application servers, and middleware components
  • Proprietary System Mastery: Work closely with the team to develop and maintain a deep understanding of our proprietary systems and processes
  • Issue Resolution: Analyze, coordinate, and plan solutions to address issues effectively, ensuring timely resolutions
  • SRE Practices Champion: Embrace Site Reliability Engineering practices to fortify our systems and ensure business goals are met
  • Timely Issue Management: Follow up diligently to ensure assigned issues are resolved in a timely manner
  • Collaboration with the Development Team: Collaborate closely with the development team to resolve complex issues and provide technical support during project rollouts
  • Operations Compliance Guardian: Ensure policies and procedures are upheld with rigor, maintaining security and audit compliance
Benefits
  • Dedicated professional training – 50% reimbursement of the professional training cost
  • Sombra University courses – enjoy a range of learning opportunities through Sombra University
  • Mentorship program – available on request
  • UDEMY online course platform – stay up-to-date with the latest technologies and programming languages
  • English courses and Speaking Club – attend English classes twice a week in small groups
  • Work equipment (Laptop, monitor, and small devices compensation)
Estimated Salary Range:

$80,000 - $120,000 per year, depending on location and experience



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