High-Tech IT Support Specialist

hace 1 mes


Medellín, Antioquia, Colombia J.S. Held A tiempo completo

Overview

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J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk.

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About the Role

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We are seeking a dedicated and proactive Bilingual Senior Technical Support Specialist to join our information technology division, supporting our accident reconstruction practice.

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This role involves providing heightened, near real-time support for troubleshooting software, data storage systems, laptops, and other technical issues. You will manage integrations, configurations, updates, and changes to different systems including Microsoft, Adobe, and Autodesk program suites.

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Responsibilities

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  • Provide technical support and troubleshoot various software and hardware systems used in day-to-day analysis">
  • Ensure computers and software are properly configured when new employees are onboarded within our complex tech footprint">
  • Manage integrations, configurations, updates, and changes to different systems">
  • Collaborate with the cybersecurity team to address threats and vulnerabilities">
  • Handle tasks of varying degrees of importance and complexity in software and hardware troubleshooting">
  • Effectively onboard new employees ensuring all required systems are functioning correctly">
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Requirements

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We require a candidate with proven experience in a similar support role handling different types of systems of different technical complexity.

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Qualifications

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  • Extensive experience in installing, monitoring, and managing software services such as Adobe, Microsoft, and Autodesk applications">
  • Strong knowledge of virtual desktop environments">
  • Excellent problem-solving skills and ability to prioritize tasks">
  • Strong communication and interpersonal skills">
  • Ability to work in a fast-paced, high-volume support environment">
  • Bachelor's degree in computer science or similar disciplines">
  • Experience with ServiceNow or similar platforms">
  • Knowledge of cybersecurity best practices">
  • Experience managing a large number of devices">
  • Experience with onboarding and exits in a complex tech environment">
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Salary Range

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$85,000 - $110,000 per year

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Benefits

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  • Flexible work environment allowing employees to work remotely when needed">
  • Generous Annual Leave Policy">
  • Comprehensive Medical Insurance">


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