Technical Support Specialist for Accident Reconstruction

hace 1 semana


Medellín, Antioquia, Colombia J.S. Held Llc A tiempo completo

**About Us**

J.S. Held LLC is a global consulting firm that provides technical, scientific, financial, and strategic expertise to advise clients on complex matters.

We are seeking a dedicated and proactive Bilingual Technical Support Specialist to join our information technology division, supporting our accident reconstruction practice.

Our team uses advanced modeling and simulation software programs to generate computer visualizations and in-field electronic data recovery tools to evaluate and reconstruct vehicle accidents.

The successful candidate will provide technical support and troubleshoot various software and hardware systems used by the practice in their day-to-day analysis.

Key Responsibilities:

  1. Provide real-time support for troubleshooting software, data storage systems, laptops, and other technical issues.
  2. Manage integrations, configurations, updates, and changes to different systems including Microsoft, Adobe, and Autodesk program suites.
  3. Effectively onboard new employees ensuring all required systems are functioning correctly.
  4. Address issues related to in-field laptop and software support.
  5. Collaborate with the cybersecurity team to address threats and vulnerabilities.

**Requirements**

  • Proven experience in a similar support role handling different types of systems with varying technical complexity.
  • Extensive experience installing, monitoring, and managing software services such as Adobe, Microsoft, and Autodesk applications.
  • Strong knowledge of virtual desktop environments.
  • Excellent problem-solving skills and ability to prioritize tasks.
  • Strong communication and interpersonal skills.

**Benefits**

  • $65,000 - $85,000 per year, depending on experience.
  • A flexible work environment allowing remote work when needed.
  • Generous annual leave policy.
  • Comprehensive medical insurance.


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