Technical Support Expert
hace 2 semanas
About Us
J.S. Held Llc is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk.
Job Description
We are seeking a dedicated and proactive Bilingual Senior Technical Support Specialist to join our information technology division that supports our accident reconstruction practice.
The successful candidate will provide technical support and troubleshoot various software and hardware systems that we use in our day-to-day analysis.
Responsibilities
Provide heightened, near real-time support for troubleshooting software, data storage systems, laptops, and other technical issues.
Manage integrations, configurations, updates and changes to different systems including Microsoft, Adobe, and Autodesk program suites.
Effectively onboard new employees ensuring all the required systems are functioning correctly.
Qualifications
- Proven experience in a similar support role handling different types of systems of different technical complexity.
- Extensive experience in installing, monitoring, and managing software services such as Adobe, Microsoft, and Autodesk applications.
- Strong knowledge of virtual desktop environments.
- Excellent problem-solving skills and the ability to prioritize tasks.
Benefits
We offer a comprehensive suite of benefits, including flexible work environment, generous annual leave policy, and comprehensive medical insurance.
Salary
The estimated salary for this position is $70,000-$90,000 per year, depending on experience.
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