Technical Support Specialist
hace 3 semanas
**Job Overview**
Sana Commerce is seeking a highly skilled Technical Support Specialist to join our team in the LATAM region. As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional technical support.
**Responsibilities**
Provide top-notch technical support to Sana Customers through various channels, including email, phone, and chat. Collaborate with internal teams to troubleshoot complex issues and implement solutions. Develop strong problem-solving skills to resolve customer inquiries efficiently.
**Requirements**
3+ years of experience in customer-facing roles, preferably in the tech or SaaS industry. Strong technical expertise in ERP configuration, system/applications configuration, web platforms, e-commerce, and service-based apps. Familiarity with XML, JSON, and API technologies is a plus. Excellent communication and interpersonal skills to effectively engage with customers and colleagues.
**What We Offer**
A competitive salary of $40,000 - $60,000 per year, depending on experience. A dynamic work environment with opportunities for growth and professional development. A chance to work with a forward-thinking company that values innovation and customer satisfaction.
**Additional Information**
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply. Please note that we are looking for someone who is willing to relocate to Medellin, Colombia, or be based in the area. We offer a hybrid work model, with 2 days in the office and flexibility to work from home. Don't miss this opportunity to join our team and make a real impact
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