Post-Sales Support Specialist

hace 4 días


Bogotá, Bogotá D.E., Colombia Berlitz A tiempo completo

Job Summary

We are seeking a highly skilled Post-Sales Advisor to join our team at Berlitz. As a Post-Sales Advisor, you will play a critical role in ensuring the timely attention of both internal and external customers.

Key Responsibilities

  • Provide exceptional customer service to external customers, ensuring a seamless experience from payment to program commencement.
  • Guide customers through the post-sales process, including scheduling program dates and addressing any queries or concerns.
  • Collaborate with internal stakeholders to ensure timely completion of tasks and adherence to company processes.
  • Utilize effective communication channels to resolve customer inquiries and issues.

Qualifications

Behaviors

  • Team Player: Demonstrates strong teamwork and collaboration skills.
  • Innovative: Consistently introduces new ideas and approaches to improve customer experience.
  • Enthusiastic: Displays a high level of energy and enthusiasm in delivering exceptional customer service.
  • Dedicated: Demonstrates a strong commitment to customer satisfaction and loyalty.

Motivations

  • Peer Recognition: Inspired by recognition and praise from colleagues.
  • Goal Completion: Motivated by achieving goals and completing tasks.
  • Flexibility: Values flexibility and autonomy in work arrangements.
  • Entrepreneurial Spirit: Driven by opportunities to innovate and drive business growth.
  • Self-Starter: Proactive and self-motivated, with a strong desire to take ownership of tasks and projects.

Education

  • Preferred: Bachelor's degree or higher in Education or a related field.

Experience

  • Preferred: 1 year of experience in sales or a related field.


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