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Sales Support Specialist
hace 2 meses
About the Position
Become a part of TD SYNNEX as a Sales Support Specialist, where you will engage in essential tasks such as inventory management, order analysis, prioritization of requests, and overseeing open orders. This position is vital for upholding the efficiency of our sales order processes and service level agreements (SLAs), allowing our sales teams to concentrate on activities that drive revenue and improve the overall customer experience.
Key Responsibilities:
- Input orders into the system accurately.
- Assess, investigate, and verify that orders fulfill all requirements.
- Liaise with sales teams for order evaluations, status updates, or additional information. Analyze and validate open orders, making informed decisions regarding cancellations when necessary.
- Oversee electronic orders, resolve issues, and ensure the swift resolution of orders that are delayed in the system.
- Update orders with priority designations to guarantee prompt processing in the first-in-first-out queue.
- Evaluate inventory and determine availability and allocation.
- Manage inventory for customer orders pending confirmation.
- Analyze order patterns and provide insights to the sales team to alleviate potential negative impacts on business and customer satisfaction.
- Assess product availability against orders and offer feedback and suggestions to the sales team.
- Inform sales teams and management of necessary actions and make decisions regarding usage code modifications.
- Undertake additional responsibilities as assigned.
- Adhere to attendance and punctuality standards.
Qualifications:
- Proficiency in English (level B1 or higher) is required.
- Ability to gather research data from diverse sources, analyze it, and recommend suitable actions.
- Skills in conflict resolution to ensure productive outcomes.
- Strong interpersonal abilities to foster effective working relationships.
- Capacity to perform under pressure while managing substantial workloads and deadlines.
- Proficient in following oral and written instructions and seeking clarification when necessary.
- Clear communication skills to articulate ideas and convey essential information.
- Ability to maintain confidentiality regarding sensitive information.
- Competence in preparing and analyzing reports and business correspondence.
- Quick adaptability to new systems and technologies.
- Attention to detail with a focus on accuracy and efficiency.
- Analytical skills to identify trends and details in numerical data.
- Strategic and tactical thinking capabilities.
- Troubleshooting skills for system-related challenges.
- Basic proficiency in relevant computer applications (spreadsheets, word processors, databases).
- Ability to work independently with minimal oversight.
- Knowledge and/or expertise in relevant areas of responsibility.
- Strong organizational and time management skills to ensure task completion.
- Ability to comprehend, integrate, and enhance complex cross-functional business processes.
- Flexibility to adapt to changes as needed.
Experience:
- 1 to 3 years of relevant work experience is preferred.
Education & Certifications:
- High School Diploma is required.
- An Associate Degree in Business, IT, or a related field is preferred.
Working Conditions:
- Professional environment (Hybrid).
- Occasional non-standard work hours or overtime as required by business needs.
Benefits:
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Career Development: Accelerate your path to success with formal programs on leadership and professional development, along with many on-demand courses.
- Personal Well-Being: Enhance your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: Valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education and meaningful peer-to-peer conversations.
- Global Networking: Connect with other new colleagues within your first 30 days through our onboarding program.
- Community Engagement: Participate in internal, peer-led inclusive communities and activities, including business resource groups and local volunteering events.
Note: If you do not meet every single requirement, we encourage you to apply anyway. At TD SYNNEX, we are proud to be recognized as a great place to work and a leader in promoting diversity, equity, and inclusion. If you are excited about working for our company and believe you are a good fit for this role, we encourage you to apply.
