Technical Support Specialist for Energy Components

hace 7 días

Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

About the Role:

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Quorum Software is seeking a highly skilled Technical Support Specialist to join our team in Colombia. As a key member of our Energy Components support group, you will be responsible for providing top-notch technical assistance to our clients.

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Key Responsibilities:

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  • Provide Level 2 application software support and manage incidents, service requests, changes, and problems within SLAs;">
  • Diagnose, troubleshoot, solve code errors, and fix bug issues within software applications;">
  • Participate in configuration, enhancement, and testing phases associated with software changes;">
  • Understand and assess customer-reported issues to determine prioritization;">
  • Ensure customers have a positive experience by driving timely first response, customer updates, and support resolutions;">
  • Implement and support master data management solutions;">
  • Integrate technical knowledge and business understanding to consult and provide solutions to customers;">
  • Manage and ensure documentation of assigned incidents, including internal and external communications;">
  • Provide mentoring and technical knowledge sharing to junior team members;">
  • Work closely with the Continuous Service Manager for process improvement and delivering high-quality standards and products;">
  • Maintain strong adherence to Service Level Agreements;">
  • Ability to work effectively with global cross-functional teams;">
  • Responsible for periodic after-hours on-call support for critical issues;">
  • Ensure successful completion of personal and team deliverables;">
  • And other duties as assigned.">

Requirements:

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  • Candidate must possess at least a bachelor's degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalent;">
  • At least 3 year(s) of working experience in delivering solution support or solution implementation required;">
  • Good technical skills in software technologies such as Java, Oracle PL/SQL within Linux and Windows environment;">
  • Strong technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within software applications;">
  • Good experience in writing monitoring and automation scripts using Perl or Shell;">
  • Good technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within software applications within SLAs;">
  • Experienced in Datacenter & Cloud Infrastructure services (i.e., AWS and Azure) would be an added advantage;">
  • Experienced in the ITIL Concepts of IT Service Management and how it applies to IT Customer Support, Ticket Resolutions, and Escalations;">
  • Experienced in using IT Service Management Tools (Salesforce, ServiceNOW, JIRA, ADO, etc.) to manage Customer Service Management engagements;">
  • Proficient in Microsoft Office products;">
  • Good analytical, problem-solving skills to resolve issues as well as providing short-term and long-term solutions;">
  • Candidates with experience in Oil and Gas industry and/or hydrocarbon accounting are encouraged to apply;">
  • Strong proficiency in writing and verbal communication to stakeholders in English;">
  • Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations;">
  • A team player and enjoy working in a multi-cultural environment;">
  • Fluent in English, both written and verbal.">

What We Offer:

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We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience.

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Additional Details:

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The successful candidate will need to successfully complete background checks and obtain necessary visas for employment eligibility in Colombia.

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We are an equal opportunity employer and welcome applications from diverse candidates.

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Contact Us:

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Please submit your resume in English for consideration.

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Diversity Statement:

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We are committed to fostering a culture of diversity, equity, and inclusion and encourage applicants from diverse backgrounds to apply.

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