Technical Support Specialist

hace 6 horas

Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

Overview

This is an exciting opportunity to join Quorum Software's team of experts in providing technical support and solutions to the energy industry. As a member of our team, you will be responsible for troubleshooting, triaging, and testing software applications, ensuring timely and effective solutions to complex business problems.

Responsibilities

  • Triage customer-reported issues, identify software defects, and provide configuration recommendations within SLA timelines
  • Work closely with product and engineering teams to provide detailed problem descriptions
  • Participate in software configuration, enhancement, and testing phases
  • Implement and support master data management solutions
  • Ensure customers have a positive experience through timely first response, customer updates, and support resolutions
  • Document incidents, including internal and external communications
  • Curate resolved customer issues into a knowledge base system for self-serving customers
  • Respond to and resolve client incidents via multiple channels, including Jira, Salesforce Service Cloud, email, telephone, and Microsoft Teams
  • Collaborate with global cross-functional teams
  • Provide periodic after-hours on-call support for critical issues
  • Ensure successful completion of personal and team deliverables

Requirements

  • Bachelor's degree in Information Technology, Computer Science, Mathematics, Petroleum Engineering, or equivalent
  • 0-2 years of experience in solution support or implementation
  • Moderate experience in PL/SQL and understanding of data structures
  • Basic technical experience in diagnosing, troubleshooting, and solving code errors
  • Knowledge of software development, technical skills, and software technologies like .Net, Java, Perl, or Shell
  • Bonus points for experience in Oil and Gas industry and/or hydrocarbon accounting
  • Strong proficiency in written and verbal communication in English
  • Strong interpersonal skills
  • Ability to set achievable goals and deadlines

About Quorum Software

Quorum Software connects people and information across the energy value chain. We help thousands of energy workers with business workflows that optimize profitability and growth.

Diversity Statement

At Quorum, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

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