Technical Support Specialist for Talent Acquisition

hace 7 días


Bogotá, Bogotá D.E., Colombia Gallagher A tiempo completo

At Gallagher, a global leader in insurance, risk management, and consulting services, we empower businesses, communities, and individuals to thrive. With over 52,000 professionals worldwide, our team is dedicated to delivering exceptional service and support to our users.

We are seeking a proactive and detail-oriented Technical Support Specialist for Talent Acquisition to join our TA Global Support team. This role is part of our operating model designed to support back-end aspects of the recruiting hiring workflow and processes efficiently. As a subject matter expert, you will play a key role in supporting projects to evolve processes and procedures, optimize resources, maximize efficiencies, and drive operational excellence.

Your responsibilities will include providing second-level technical support for users of Talent Acquisition technologies, troubleshooting and resolving user access issues, and collaborating with other support teams to escalate complex issues. You will also document all support interactions and contribute to the development and maintenance of knowledge base articles and documentation. Additionally, you will participate in cross-functional teams to support ongoing projects and initiatives related to application management and user support.

Qualifications and Requirements
  • Bachelor's degree in computer science, Information Technology, or related field, or equivalent work experience.
  • 4+ years of experience in technical support or helpdesk role, preferably supporting ATS, CRM, VMS, and other Talent Acquisition applications.
  • Proficiency in troubleshooting technical issues within web-based applications, including user access management and basic functionality.

As a Technical Support Specialist for Talent Acquisition, you will have the opportunity to work effectively in a fast-paced environment, prioritize tasks, and manage multiple priorities simultaneously. You will be customer-focused and passionate about delivering exceptional service and support to users. Relevant certifications (ITIL, HDI) are preferred.

Salary: $60,000 - $80,000 per year, depending on experience.



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